Plumbing & Heating Operations Coordinator

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£ 300 • Published Date: • Remote

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Description

We are a UK-based plumbing and heating company looking for a highly organized, confident and proactive Remote Operations Coordinator to support the day-to-day running of our business.

This is not simply a data-entry or basic administration position. 

You will be responsible for helping manage plumbing and heating jobs from the initial customer enquiry through to engineer attendance, completion and invoicing. You will communicate daily with UK customers, engineers, suppliers and management. We therefore require someone with excellent spoken and written English who is comfortable communicating professionally over the telephone, WhatsApp and email

Responsibilities

- Answering and responding to customer enquiries

- Speaking with customers over the phone, WhatsApp and email

- Taking details of plumbing, heating and maintenance issues

- Creating and updating jobs on the company system

- Booking appointments and arranging engineer visits

- Allocating jobs to the appropriate engineers

- Managing engineers' diaries and schedules

- Confirming appointments with customers

- Following up with engineers regarding outstanding jobs

- Obtaining job completion information, photographs and paperwork

- Keeping customers updated on the progress of their jobs

- Contacting suppliers to check prices and availability of materials

- Ordering materials and parts where authorized

- Coordinating between customers, engineers and suppliers

- Chasing outstanding quotations and approvals

- Ensuring jobs do not remain unnecessarily outstanding

- Updating job statuses accurately

- Checking that completed jobs have all required information

- Preparing jobs for invoicing

- Raising and sending invoices where required

- Following up outstanding invoices and payments

- Maintaining accurate customer and job records

- Escalating complaints, emergencies and technical issues appropriately

- Providing management with updates on outstanding jobs

- Helping improve administrative processes as the company grows

 

What We Are Looking For

The successful candidate should have:

Excellent English

You must have strong spoken and written English. You will regularly communicate directly with UK customers, so clear pronunciation, professional telephone manner and good written grammar are essential.


Preferred Experience

Previous experience in any of the following would be advantageous:

 

- Plumbing/heating companies

- Property maintenance

- Facilities management

- Estate or letting agencies

- Construction businesses

- Trades or engineering companies

- Customer service/call centres

- Job management or CRM software

- Invoicing and accounts administration

Experience

3 Years

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Required Skills

Nice to Have Skills