Calling Agent
Roofhawkers
Published Date: • Lahore, Pakistan (Hybrid)
Description
The Calling Agent plays a vital role in maintaining high customer service standards while achieving calling targets. They work closely with predictive dialer platforms, call routing, and IVR systems to optimize call efficiency. The role demands strong verbal communication skills and proficiency in using call center technology to navigate conversations and document interactions accurately. The agent must adhere to company policies and call scripts to ensure consistency and compliance. This position offers the opportunity to develop persuasive selling techniques and contribute directly to Roofhawkers’ client acquisition and retention efforts.
Responsibilities
- Conduct high-volume inbound and outbound calls to prospective and existing customers while maintaining a professional and courteous tone.
- Qualify leads by evaluating customer needs and ensuring potential aligns with Roofhawkers’ offerings.
- Follow detailed call scripts precisely to present services and handle objections effectively.
- Utilize CRM software to accurately log call information, update customer records, and track interactions and follow-ups.
- Operate predictive dialer platforms and manage call routing effectively to maximize contact rates and efficiency.
- Use IVR systems to facilitate call distribution and manage queues promptly.
- Meet or exceed daily and weekly calling targets and performance metrics set by the company.
- Communicate clearly and persuasively to engage contacts and generate interest in company products or services.
- Maintain up-to-date knowledge of company products, services, and promotions to provide accurate information to customers.
- Report call outcomes and potential leads to management regularly for review and strategic planning.
- Comply with all company policies regarding data protection, privacy, and call conduct standards.
- Participate in ongoing training sessions to improve calling techniques, product knowledge, and customer service skills.
Experience
6 Months
Apply By
Required Skills
- Inbound and Outbound Calling
- Customer Service
- Verbal Communication
- Lead qualification
- Objection Handling
- CRM Software
- Call Logging And Data Entry
- Call Script Adherence
- Predictive Dialer Platforms
- Call Routing and IVR Systems
- Active Listening
- Persuasion
Nice to Have Skills
- Time management