Clients communications manager
Samah M Beauty
PKR 200,000 • Published Date: • Lahore, Pakistan (On-Site)
Description
WE’RE HIRING
Client Communications Manager
Samah M Beauty Salon
Looking for a confident, organised and articulate professional to oversee client communications and ensure a seamless salon experience.
About the Role
We are looking for a Client Communications Manager to oversee communication between our reception team and clients, manage client concerns, and ensure all messages, bookings and enquiries are handled professionally and efficiently.
Requirements
* Fluent in English, with excellent verbal and written communication skills.
* Strong interpersonal, organisational and problem-solving abilities.
* Comfortable using online booking and calendar management systems.
* Ability to manage client concerns calmly and professionally.
* Detail-oriented, proactive and comfortable overseeing a team.
* Experience in client relations, hospitality, salon management or appointment scheduling is preferred.
Position Details
Part-Time: 1 PM – 6 PM
Full-Time: 11 AM – 8 PM
Salary: PKR 200,000
Open to negotiation based on experience
Location: Samah M Beauty Salon, Lahore
Responsibilities
- Oversee communication between reception staff and clients.
- Monitor and review incoming calls, WhatsApp messages and other client communications.
- Manage and maintain the salon’s **online calendar and booking system**, ensuring appointments are accurately scheduled and updated.
- Coordinate online bookings with the reception team and stylists.
- Handle client concerns, complaints and escalations with professionalism.
- Ensure timely responses and consistent communication standards.
- Coordinate with the reception team to maintain a smooth client experience.
- Follow up on unresolved queries and ensure nothing falls through the cracks.
Experience
1 Year
Apply By
Required Skills
- Fluent English
- Verbal Communication
- Written Communication
- Client Relations
- Organizational Skills
- Problem Solving
- Online Booking Systems
- Calendar Management
- Team Leadership
- Customer Service
- Conflict Resolution