Front Desk Officer
Scaleup Connect
PKR 50,000 • Published Date: • Karachi, Pakistan (On-Site)
Description
- Employment Type: Full-Time
- Mode of Work: Onsite
- Shift: Morning
- Timings: 11:00 AM – 07:00 PM
- Working Days: Monday – Saturday
- Location: Karachi
- Experience: 1–2 Years
Role Overview
We are looking for a Front Desk Officer (FDO) to manage front-desk operations, client coordination, appointments, and daily administrative tasks while supporting the Creative Director with scheduling and follow-ups. The ideal candidate should have excellent communication, organizational, and multitasking skills with a professional and presentable personality.
Responsibilities
- Greet and welcome visitors with a professional and courteous manner, providing assistance as needed.
- Manage incoming calls, direct them to appropriate departments, and handle appointment scheduling efficiently.
- Coordinate client meetings, manage calendars, and ensure timely communication and follow-up.
- Oversee the front desk team of two persons, provide guidance, and ensure adherence to company protocols.
- Maintain accurate records and manage correspondence, including emails and phone messages.
- Organize and maintain the reception area to ensure it is tidy and presentable at all times.
- Handle administrative tasks such as filing, data entry, and preparing reports as required.
- Support internal staff and departments with administrative coordination to streamline office operations.
- Develop and implement efficient front desk procedures to improve client interaction and workflow.
- Maintain confidentiality and handle sensitive information with discretion.
- Collaborate with other departments to facilitate smooth communication and workflow.
- Maintain a professional, confident, and approachable demeanor at all times.
- Ensure proactive follow-up on client queries and issues to promote client satisfaction.
- Stay organized when managing multiple tasks and shifting priorities in a fast-paced environment.
- Contribute to continuous improvement initiatives and provide feedback on front desk processes.
Experience
1 Year
Apply By
Required Skills
- Communication
- Multitasking
- Appointment Scheduling
- Time management
- Professionalism
- Client Coordination
- Organizational Skills
Nice to Have Skills
- Team Management
- Customer Service
- Conflict Resolution
- Record Keeping
- Microsoft Office
- Problem Solving