Fronters & Verifiers

Description

Seagulls Communications is seeking motivated and detail-oriented individuals for the roles of Fronters and Verifiers in a dynamic call center environment. These positions involve engaging with customers effectively and ensuring the accuracy of information through verification processes. Candidates must demonstrate excellent spoken English, clear communication skills, and maintain professionalism on calls. The roles require a proactive attitude, the ability to work towards targets, and basic computer proficiency. Both fresh and experienced candidates are encouraged to apply. Willingness to work night shifts from 6:00 PM to 4:00 AM is essential. The Fronters are responsible for initiating customer interactions, building interest, and achieving daily engagement targets, requiring energy and confidence during calls. Verifiers play a crucial role in confirming customer and policy information accurately, demanding strong listening abilities, attention to detail, and the capability to work effectively under pressure. Although these positions do not involve managing a team, they are vital for maintaining the quality and integrity of customer communications within the company.

Responsibilities

• Engage customers professionally and confidently to generate interest in services during outbound calls.
• Communicate clearly using good spoken English to ensure mutual understanding.
• Meet and exceed daily interaction and verification targets consistently.
• Verify customer and policy details accurately by listening attentively and confirming information.
• Maintain focus and attention to detail under pressure to prevent errors.
• Use basic computer skills to document customer interactions and update records promptly.
• Adapt to night shift working hours from 6:00 PM to 4:00 AM with a positive attitude.
• Maintain a professional demeanor and represent Seagulls Communications with integrity.
• Collaborate with team members to support overall call center objectives, despite not managing a team.
• Continuously improve communication and verification techniques through feedback and training.

Experience

1 Year

Apply By

Dec 11, 2026

Required Skills

• Call center verification
• Spoken English
• Communication Skills
• Customer Engagement
• Attention to detail
• Basic Computer Skills
• Target Orientation
• Listening Skills
• Fronters
• Verifires

Nice to Have Skills

• Confidence
• Professionalism
• Time management