Live Continuous Monitoring Operator

Sentrix

PKR 128,000 • Published Date: • Lahore, Pakistan (On-Site)

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Description

Sentrix is seeking a vigilant and detail-oriented Live Continuous Monitoring Operator to join our security team. In this role, you will be responsible for monitoring live and recorded CCTV footage to detect suspicious activities, unauthorized access, and potential security threats. You will utilize various video management systems and access control systems to maintain the safety and security of client premises. This position requires quick decision-making, careful observation skills, and the ability to perform vocal interventions to deter unauthorized individuals. You will also coordinate with emergency responders and clients to handle incidents effectively, ensuring adherence to established security protocols and escalation procedures. As a Live Continuous Monitoring Operator, you will play a critical role in incident detection and reporting through precise monitoring and communication. The role requires careful documentation of incidents and maintaining detailed reports to support security operations. Your responsibilities include monitoring camera system statuses, responding promptly to communication failures, and activating security deterrents when necessary. This position is performed onsite during night, evening, or morning shifts at Sentrix, and does not involve managing a team. The ideal candidate will demonstrate technical proficiency with CCTV, alarm monitoring, and video management systems, along with strong communication skills in English.

Responsibilities

- Monitor live and recorded CCTV footage continuously to identify unauthorized access, suspicious activities, and potential security threats.
- Respond promptly to security alerts by investigating incidents using video surveillance and alarm monitoring systems.
- Perform vocal interventions in English to deter intruders and unauthorized individuals effectively.
- Verify alarms and communicate relevant security information by contacting clients during incidents.
- Dispatch police, security guards, or emergency responders following established company protocols when incidents require intervention.
- Activate sirens, strobes, and other security deterrents as necessary to prevent unauthorized activities.
- Monitor camera statuses and quickly address communication failures by liaising with clients or designated personnel.
- Document incidents thoroughly with appropriate incident codes, maintaining accurate and detailed reports for review and escalation.
- Communicate effectively with clients, dispatchers, and team members to ensure timely response and resolution of security incidents.
- Adhere strictly to security protocols, escalation procedures, and standard operating procedures to maintain service quality and customer support.
- Maintain focus and accuracy over extended monitoring periods during assigned shifts to provide continuous operational support.
- Operate onsite in a secure environment, adapting to the varying demands of night, evening, and morning shifts as scheduled by the company.

Experience

Fresh

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