Hotel Supervisor

Description

The Hotel Supervisor at Serene Heights Nathia Gali oversees the daily operations within the hotel premises, ensuring that guests consistently experience excellent service and that hotel departments operate efficiently across all shifts. This position involves managing and supervising a team of 15 staff members across front office, housekeeping, and guest services. The Supervisor coordinates staff scheduling, monitors attendance and grooming standards, and maintains high standards for cleanliness and maintenance by conducting regular inspections of guest rooms and public areas. They act promptly to resolve guest requests and complaints, collaborate effectively with food and beverage, engineering, and security departments, and uphold all standard operating procedures and safety requirements. The ideal candidate possesses a bachelor’s degree or diploma in hotel management and has accumulated three to five years of progressive experience in the hospitality industry, including at least one year in a supervisory capacity. Strong communication skills and the ability to manage and motivate a diverse team are essential to ensure the smooth running of hotel operations. Additionally, the Hotel Supervisor is responsible for preparing daily reports on occupancy and incidents to inform hotel management, contributing to the continuous improvement of service quality and operational efficiency at Serene Heights Nathia Gali.

Responsibilities

• Supervise and manage daily hotel operations across front office, housekeeping, and guest services departments to ensure seamless service delivery.
• Coordinate and prepare staff duty rosters, monitor attendance, and enforce grooming standards to maintain professional appearance and punctuality among team members.
• Conduct thorough inspections of guest rooms and public areas for cleanliness, maintenance issues, and adherence to safety guidelines.
• Respond promptly and effectively to guest requests, complaints, and feedback to maximize guest satisfaction and uphold hotel reputation.
• Collaborate closely with food and beverage, engineering, and security teams to ensure integrated and efficient hotel operations.
• Enforce compliance with the hotel’s standard operating procedures, policies, and safety requirements at all times.
• Prepare and submit detailed daily reports to management including occupancy figures, incident reports, and any operational challenges encountered.
• Lead, motivate, and train a team of 15 staff members to foster a positive work environment and promote professional development.
• Ensure all hotel services meet or exceed quality standards and contribute proactively to service improvements.
• Manage and resolve conflicts among staff or with guests in a professional and timely manner.
• Maintain inventory and supplies related to front desk and housekeeping operations to optimize resource use and reduce waste.
• Support recruitment, onboarding, and performance evaluation processes for team members under supervision.
• Implement feedback and directives from hotel management to continuously align operations with corporate goals.
• Monitor and uphold workplace health and safety standards to protect guests and employees.

Experience

5 Years

Apply By

Nov 3, 2026

Required Skills

• Customer Service Management
• Staff Scheduling
• Front Desk Operations
• Conflict Resolution
• Housekeeping Coordination
• Team Leadership

Nice to Have Skills

• Reporting and Documentation
• Quality Control
• Health and safety compliance