Recovery Officer

Description

Serene Heights Nathia Gali is seeking a detail-oriented and proactive Recovery Officer to join their Accounts and Recovery department. The Recovery Officer will be responsible for ensuring the timely recovery of outstanding customer payments, maintaining accurate and up-to-date payment records, and coordinating with customers and internal teams to resolve payment issues. This role requires effective communication and diligent follow-up skills to manage overdue accounts and support the smooth financial operations of the company. The Recovery Officer will also lead and manage a small team of three members to enhance recovery efforts and achieve departmental goals. The Recovery Officer coordinates closely with the Accounts, Sales, and Customer Services departments to maintain comprehensive documentation related to customer accounts, including payment receipts, letters, statements, and schedules. They are tasked with preparing recovery reports and providing status updates to management, ensuring transparency in recovery activities. The position demands strong organizational abilities, attention to detail, and the capacity to handle multiple customer accounts simultaneously while maintaining accuracy and professionalism in all interactions and records.

Responsibilities

• Conduct regular follow-up calls with customers to recover overdue and outstanding payments.
• Manage a follow-up schedule and update the payment status of each customer, ensuring commitments are tracked accurately.
• Coordinate with the Accounts and Sales teams to resolve payment discrepancies and streamline recovery processes.
• Receive, verify, and file customer payment receipts, maintaining physical and electronic records organized and up to date.
• Dispatch original payment receipts to customers through appropriate channels and maintain a dispatch record.
• Prepare, organize, and file customer-related documentation such as letters, statements, and payment schedules.
• Maintain complete and current customer files with relevant payment documents and provide authorized copies to customers.
• Review customer accounts to identify overdue balances and communicate clearly with customers regarding payment requirements and due dates.
• Record customer responses, promised payment dates, and plan follow-up actions to ensure collection efforts continue effectively.
• Escalate long-overdue or problematic customer accounts to the Recovery Manager for further action.
• Maintain accurate physical and electronic filing systems for payments, correspondence, and documentation related to customer accounts.
• Resolve routine customer queries regarding payments, receipts, and outstanding amounts in coordination with relevant departments.
• Prepare daily and weekly recovery follow-up reports, providing management with updates on collection progress and outstanding balances.
• Lead and supervise a team of three recovery personnel, providing guidance, support, and performance monitoring to meet departmental objectives.
• Ensure compliance with company policies and procedures in all recovery and documentation activities.

Experience

1 Year

Apply By

Oct 19, 2026

Required Skills

• Customer Payment Recovery
• Customer Receipts Management
• Customer Documentation
• Customer Account Follow-up
• Record Keeping
• Reporting
• Accounts Receivable

Nice to Have Skills

• Job Description u2013 Recovery Officer Position Recovery Officer Department Acco
• Coordination
• Customer Service
• Communication
• Team Management
• Documentation Management
• Financial Reporting