Floor Supervisor

Description

Shakar Pariyan Lok Virsa is seeking a dedicated Floor Supervisor to lead and manage a team of 10 persons. The successful candidate will play a critical role in maintaining high service standards and ensuring smooth floor operations. This role demands effective staff scheduling, conflict resolution, and continuous employee training to uphold operational excellence. The Floor Supervisor is responsible for fostering a professional attitude while motivating the team to deliver outstanding customer service and maintain a cooperative work environment. The ideal candidate holds at least an intermediate qualification, with a bachelor's degree preferred, and has a minimum of two years of relevant experience. Strong communication skills and leadership qualities are essential to guide the team successfully. The role requires adhering strictly to operational procedures, maintaining teamwork, and demonstrating a proactive approach toward problem-solving and staff management within a dynamic work environment.

Responsibilities

• Supervise and coordinate daily activities of a team of 10 employees to ensure efficient floor operations.
• Develop and implement staff schedules to meet business needs while adhering to labor regulations.
• Maintain high standards of customer service by monitoring staff interactions and providing guidance as needed.
• Conduct regular training sessions to enhance employee skills and knowledge of operational procedures.
• Resolve customer concerns and employee conflicts promptly and fairly to maintain a positive work environment.
• Ensure compliance with service standards and company policies to uphold brand reputation.
• Communicate effectively with staff and management to facilitate smooth operations and relay important updates.
• Monitor floor activities to identify areas for improvement and implement corrective actions.
• Promote teamwork and a professional attitude among team members to drive productivity and morale.
• Prepare reports on staff performance, attendance, and operational issues for management review.
• Assist in hiring and onboarding new employees to build a competent and motivated team.
• Ensure workplace safety and compliance with health and safety regulations.

Experience

2 Years

Apply By

Dec 10, 2026

Required Skills

• Team Leadership
• Staff Scheduling
• Customer Service
• Conflict Resolution
• Employee Training
• Operational Procedures
• Communication Skills
• Teamwork

Nice to Have Skills

• Professionalism
• Problem Solving
• Time management