Female Customer Support Representative Required – Skinorium

Description

Skinorium is seeking a dedicated Female Customer Support Representative to join our office-based team in Mughalpura, Lahore. This role focuses on efficiently managing customer interactions primarily through social media platforms and WhatsApp. The ideal candidate possesses excellent communication skills in English, Urdu, and Roman Urdu, and demonstrates a responsible, polite, and active personality suitable for client-facing tasks. This position involves responding promptly to customer inquiries about Skinorium products, maintaining order records, and providing a friendly and professional experience to all customers. The role does not involve managing a team but requires collaboration within the internal team to ensure smooth operations and customer satisfaction. As a Customer Support Representative at Skinorium, you play a vital role in representing the brand and enhancing the customer journey from inquiry to delivery. You help customers understand product benefits and pricing while ensuring accurate order confirmation and follow-up on pending requests. Your involvement also extends to assisting with basic packing duties for confirmed orders, ensuring timely and quality service. This opportunity is perfect for a motivated individual with at least one year of experience in customer support or sales, who is ready to contribute to a growing company with a competitive compensation package including salary and commissions based on performance.

Responsibilities

• Respond promptly and courteously to customer inquiries received via Facebook, Instagram, TikTok ads, and WhatsApp.
• Provide clear and informative details about Skinorium products, including their features, benefits, and pricing.
• Accurately collect and maintain complete customer information such as name, phone number, and address.
• Confirm customer orders with precision and ensure thorough record-keeping for all transactions.
• Conduct follow-up messages and calls with pending customers to encourage order completion.
• Maintain polite, professional, and positive communication throughout all customer interactions.
• Support the packing process of confirmed orders by assisting with basic packing tasks.
• Demonstrate readiness to work daily in the office setting located in Mughalpura, Lahore.
• Maintain a responsible and attentive approach to customer needs and company protocols.
• Collaborate effectively with team members to enhance operational workflow and customer satisfaction levels.

Experience

1 Year

Apply By

Oct 27, 2026

Required Skills

• Customer Relationship Management
• Communication Skills
• Product Knowledge
• Social Media Customer Engagement
• order processing
• Data Entry and Record Keeping
• Polite and Professional Communication

Nice to Have Skills

• Follow-up Techniques
• Basic Packing Assistance
• Time management