Calling

Description

Sky Grid Solutions is seeking a skilled professional to manage inbound and outbound calling activities related to property leasing, tenant requests, and maintenance issues. The role demands effective qualification of leasing leads, diligent follow-up efforts to convert prospects into tenants, and the coordination of appointments and communications between tenants, property managers, and maintenance teams. Responsibilities include utilizing property management software such as AppFolio, Buildium, and Yardi to document calls, track tenant requests, and manage leasing workflows. This position requires maintaining professional communication standards in spoken and written English and continuously updating property management knowledge and best practices. In addition to call management duties, the individual will lead and supervise a team of 2 members, providing guidance and support, monitoring workload, and assisting with complex tenant communications or maintenance issues. The role focuses on fostering a positive work environment, encouraging team development, and ensuring all call documentation and follow-up procedures are executed accurately and promptly. This opportunity is ideal for someone with at least 2 years of relevant experience who excels in organization, communication, and team leadership within the property management calling function.

Responsibilities

• Manage inbound and outbound calls related to property leasing, tenant requests, and maintenance issues with professionalism and efficiency.
• Qualify leasing leads effectively and conduct follow-ups to convert prospects into tenants, supporting occupancy goals.
• Schedule appointments and coordinate communication between tenants, property managers, and maintenance teams to ensure timely responses and service delivery.
• Utilize property management software such as AppFolio, Buildium, and Yardi to accurately document calls, track tenant requests, and manage leasing workflows.
• Triage tenant maintenance requests, accurately route work orders, and monitor resolution to maintain tenant satisfaction and operational efficiency.
• Follow up on rent collection reminders, assist in maintaining financial records, and support property management financial processes.
• Lead and supervise a team of 2 members by providing guidance, support, and performance optimization to promote efficient workflows and high-quality service.
• Monitor team workload, assist members with challenging tenant communications or maintenance issues, and ensure balanced task distribution.
• Ensure strict adherence to call documentation and follow-up procedures, maintaining accuracy and promptness in all communications.
• Maintain up-to-date knowledge of property management standards, regulations, and best practices to enhance service delivery.
• Promote a positive work environment by encouraging team member development, communication, and collaboration within the property management calling function.
• Maintain professional communication standards in both spoken and written English when interacting with clients and internal teams.
• Implement callback scheduling, task queues, and retry workflows effectively to optimize tenant engagement and issue resolution.

Experience

2 Years

Apply By

Nov 30, 2026

Required Skills

• Inbound and Outbound Calling
• Lead Generation
• Follow-up Management
• Maintenance calling
• Preventive Maintenance Scheduling
• well spoken english
• Callback Scheduling and Task Queues
• Callback Scheduling and Retry Workflows
• Property Management Software
• Appointment Scheduling
• Team Leadership
• Communication Skills
• Tenant Relations
• Work Order Management