Call Center Representative — Marketing & Candidate Support (Remote, Night Shift)

Description

Sunshine Beacon Tech is a US-based online training and career-marketing company. We are hiring call support representatives to handle our student and candidate calls.

Your job:

• Answer incoming calls from students and job candidates and help them with their questions

• Make outbound follow-up and marketing calls to candidates

• Record call notes and update candidate records accurately

• Support the marketing team with day-to-day calling tasks

Requirements:

• Fluent spoken English with a clear, confident phone manner

• Comfortable working US hours (night shift in Pakistan)

• Your own laptop/computer, stable internet, and a quiet place to take calls

• Call center / customer support / telemarketing experience is a plus, but confident fresh candidates are welcome

We offer:

• PKR 35,000 – 45,000 per month

• Work from home — a long-term role with a US company

• Training provided

Responsibilities

• Answer incoming customer calls promptly and professionally, ensuring a positive and courteous interaction at all times.
• Manage outbound calls to prospective and existing customers for telemarketing and support purposes.
• Provide clear, concise, and accurate information regarding products, services, policies, and procedures.
• Identify customer needs and provide appropriate solutions or escalate issues to the relevant departments when necessary.
• Maintain detailed records of customer interactions, transactions, comments, and complaints using company systems.
• Develop and maintain thorough knowledge of company products, services, and promotions to effectively assist customers.
• Adhere to assigned schedules, including working night shifts to align with US business hours, ensuring consistent availability and reliability.
• Demonstrate excellent phone etiquette and communication skills to foster trust and maintain customer satisfaction.
• Work independently within a home-based environment, managing time effectively to meet performance targets and service level agreements.
• Continuously seek opportunities to improve customer service quality and contribute to team goals and company objectives.

Experience

Fresh

Apply By

Nov 29, 2026

Required Skills

• Customer Service
• Verbal Communication
• Call Handling
• English Communication
• Telemarketing
• Call Center
• Phone Etiquette
• Customer Support

Nice to Have Skills

• Time management
• Problem Solving
• Adaptability