Call Center

Description

SupportHive is seeking dedicated and communication-oriented individuals to join its expanding call center team in Lahore. This opportunity caters to various roles, including Fronter, Closer, and Verifier, each with specific experience requirements ranging from freshers to professionals with several years of call center expertise. Candidates must demonstrate excellent spoken English, strong communication skills, and the ability to engage positively with customers. This position suits those who thrive in a dynamic environment, are eager to develop their skills, and can handle professional interactions primarily with U.S. customers. Evening or night-shift availability may be part of the role to align with campaign schedules. The call center role at SupportHive involves managing inbound and outbound customer communications efficiently. Employees are expected to perform with high attention to detail, persuasiveness, and professionalism while maintaining accurate data records. The company offers competitive salary packages with commissions, providing motivation to deliver excellent service and achieve performance targets. This is an excellent opportunity for individuals keen on building a career in customer service and call center operations without team management responsibilities.

Responsibilities

• Handle calls promptly and professionally, ensuring high-quality communication with customers.
• Listen carefully to customer needs, provide accurate information, and resolve inquiries or issues effectively.
• Maintain a positive attitude and demonstrate willingness to learn and improve communication techniques.
• Engage with customers according to role specifications (Fronter, Closer, Verifier) by following call scripts and guidelines.
• Ensure precise and consistent data entry, updating customer information accurately in the system.
• Persuade and influence customers respectfully during sales or closing calls to meet business targets, especially for the Closer role.
• Verify information effectively to maintain data integrity and support backend processes for the Verifier role.
• Adapt to different campaign requirements and shift schedules including evening or night shifts as needed.
• Follow company policies and maintain compliance while interacting with customers to enhance satisfaction.
• Continuously develop skills and product knowledge to deliver exceptional service and support.
• Demonstrate professionalism and reliability in attendance and work ethic at all times.

Experience

1 Year

Apply By

Oct 18, 2026

Required Skills

• Customer Service
• Communication Skills
• Attention to detail

Nice to Have Skills

• Call handling techniques
• Data Entry
• Persuasion
• Time management
• Problem Solving