Estate Agent Receptionist

Description

Swiss Estate is seeking a dedicated Estate Agent Receptionist to join our team. This role is essential for providing excellent customer service and supporting daily office operations within our estate agency. The ideal candidate possesses strong communication abilities, is proficient in managing telephone enquiries, and efficiently schedules appointments related to property viewings and valuations. With a focus on administrative tasks, this position ensures accurate property listing data maintenance and smooth coordination with online property portals. This role does not include management responsibilities but requires close collaboration with various departments to facilitate seamless client interactions and workflow processes. The Estate Agent Receptionist will be the first point of contact for clients and prospective buyers, handling all enquiries via telephone and email with professionalism and accuracy. The candidate must skillfully manage appointments using estate agency CRM systems, maintain up-to-date property listings, and support lead and enquiry management workflows. This position demands familiarity with real estate online portals such as Rightmove and Zoopla, and a strong ability to resolve complaints or concerns efficiently. Experience of at least two years in a similar role, fluency in English, and a proactive approach to problem-solving will ensure success in this position.

Responsibilities

• Greet and assist clients and visitors professionally via telephone and face-to-face interactions.
• Efficiently handle incoming telephone enquiries and route calls to the appropriate departments or staff.
• Schedule, confirm, and manage property viewing and valuation appointments.
• Maintain and update property listing data accurately in estate agency CRM systems such as Reapit, Alto, or Street.co.uk.
• Manage property enquiry and lead workflows to ensure timely follow-up and client satisfaction.
• Conduct inbox triage on property portals including Rightmove and Zoopla to filter and prioritize enquiries.
• Perform general administration duties including data entry, email correspondence, and document preparation.
• Analyze customer complaints, provide initial assessment, and seek resolution or appropriate escalation.
• Ensure proper maintenance of property listing details and timely uploading or removal of listings in CRM databases.
• Collaborate with estate agents and valuation teams to coordinate and streamline appointment scheduling.
• Support team members by providing accurate and updated information regarding properties and client enquiries.
• Monitor and maintain communication channels to ensure no property-related enquiry is overlooked or delayed.

Experience

2 Years

Apply By

Nov 28, 2026

Required Skills

• Customer Service
• Telephone Handling
• Appointment Scheduling
• Property Listing Administration
• Data Entry
• Email Correspondence
• Telephone Enquiry Handling and Call Routing
• Viewing and Valuation Appointment Scheduling
• Estate Agency CRM Systems (Reapit, Alto, or Street.co.uk)
• Property Enquiry and Lead Management Workflows
• Rightmove and Zoopla portal inbox triage
• Property Listing Data Maintenance in Reapit or Alto
• Communication
• Complaint Resolution

Nice to Have Skills

• Organizational Skills
• Time management