Operations Manager

Description

Tech Direct is seeking a dedicated and experienced Operations Manager to lead and oversee daily operations within the company. The ideal candidate holds a bachelor's degree in Business or Operations or possesses equivalent professional experience. This role demands proven expertise in operations management or project coordination, with a minimum of three years of relevant experience. The Operations Manager is located within commutable distance to Lahore, Punjab, Pakistan, and is able to work onsite full-time on a 9-hour shift schedule. The individual must demonstrate fluency in spoken and written English and exhibit strong proficiency with project management and productivity tools for task tracking, documentation, and reporting. In this role, the Operations Manager leads a team of 20 persons, managing operational planning, workflow coordination, and process improvements in a technology-focused, fast-paced service environment. This position requires close collaboration with both technical and business teams to ensure streamlined workflows and comprehensive documentation. The manager is responsible for budgeting and cost control while maintaining high-quality standards and overseeing inventory management. Data analysis and reporting using tools such as Microsoft Power BI play a key role in driving strategic decision-making and sales and operations planning with demand forecasting.

Responsibilities

• Oversee the daily operations of Tech Direct, ensuring efficient processes across all departments and maintaining workflow continuity.
• Lead and manage a team of 20 employees, providing coaching, guidance, and performance management to achieve departmental goals.
• Develop and implement process improvements to enhance operational efficiency and productivity within the organization.
• Create, monitor, and control budgets to optimize cost efficiency and support financial objectives.
• Coordinate workforce planning strategies to effectively allocate human resources based on operational needs and forecasts.
• Manage inventory levels and quality control processes to ensure products and services meet established standards.
• Utilize data analysis and reporting tools, including Microsoft Power BI, to generate insights that support operational and sales planning.
• Collaborate with technical and business teams to coordinate workflows and maintain accurate and detailed documentation.
• Conduct sales and operations planning, incorporating demand forecasting to anticipate market and production requirements.
• Ensure adherence to compliance regulations and company policies across all operational activities.
• Manage project planning and execution for operational initiatives, tracking milestones and deliverables via project management tools.
• Communicate effectively to convey operational goals, updates, and feedback clearly to both team members and senior leadership.
• Monitor key performance indicators and recommend corrective actions to maintain service excellence.
• Facilitate cross-departmental cooperation to resolve operational challenges and improve customer satisfaction.
• Support recruitment, training, and development efforts to build a high-performing operations team.

Experience

3 Years

Apply By

Nov 30, 2026

Required Skills

• Process Improvement
• Project Management
• Operational Planning
• Budgeting and Cost Control
• Workforce Planning
• Inventory Management
• Quality Management
• Data Analysis and Reporting
• Microsoft Power BI
• Sales and Operations Planning (S&OP) with demand forecasting
• Team Leadership

Nice to Have Skills

• Communication
• Problem Solving
• Time management