Social Media Sales Executive

Description

Techloset is seeking a dynamic and motivated Social Media Sales Executive to join our team. This role requires a self-driven individual with at least one year of experience in social media sales, particularly within the direct-to-consumer (D2C) space on platforms such as Instagram and WhatsApp. The ideal candidate is comfortable managing multiple live chats concurrently—handling 15 to 20+ chats simultaneously—ensuring seamless communication without dropping threads. Your primary focus will be turning social media interactions into sales by understanding customer needs and effectively guiding them through the purchasing process. You must be based in Faisalabad or be willing to relocate to this location, as this is critical for the role. The position demands excellent written communication skills in both Urdu and English, appropriate for sales engagements and customer interactions. You will be responsible for managing the entire sales funnel, from lead generation through to conversion, while maintaining customer relationships and tracking ecommerce orders. The role is customer-centric, emphasizing persuasive yet respectful sales techniques that prioritize solving customer problems rather than exerting pressure. As a Social Media Sales Executive, you will work independently, without managing a team, but will be expected to demonstrate organized multitasking and strong negotiation skills in a fast-paced environment.

Responsibilities

• Engage with potential customers across social media platforms including Instagram, WhatsApp, and other relevant channels to generate and nurture leads.
• Manage 15 to 20+ simultaneous live chat conversations with potential customers, ensuring timely and consistent communication.
• Convert leads into customers by understanding their needs, presenting suitable products, and addressing any questions or concerns promptly.
• Maintain and grow customer relationships by providing excellent service and ensuring a positive sales experience.
• Track ecommerce orders efficiently to ensure smooth fulfillment and delivery, updating customers on order status when necessary.
• Utilize Customer Relationship Management (CRM) software effectively to log interactions, manage sales pipelines, and monitor progress.
• Develop a deep understanding of the company’s product offerings and market trends to provide accurate information and tailored recommendations.
• Employ persuasive communication techniques that focus on problem-solving and customer satisfaction rather than pressure tactics.
• Collaborate with the marketing and sales teams to provide feedback on customer needs and help optimize sales strategies.
• Ensure compliance with company policies and maintain professionalism in all communications.
• Continuously improve sales skills through feedback and self-development to meet and exceed sales targets.
• Demonstrate adaptability and resilience in handling diverse customer inquiries and challenges in a fast-paced social media environment.

Experience

1 Year

Apply By

Oct 22, 2026

Required Skills

• Customer Relationship Management
• Sales Funnel Management
• Communication Skills
• Negotiation
• Ecommerce order tracking
• Converting leads into Customers
• Customer Service
• Multitasking
• Sales techniques
• Persuasive Communication
• Product Knowledge

Nice to Have Skills

• Lead Generation
• CRM Software
• Social Media Platforms
• Problem Solving