Call Center Agents Needed

Description

Tennessee Energy Initiative is seeking dedicated Call Center Agents to join our customer service team. In this role, agents will be responsible for handling incoming and outgoing calls, providing accurate information, and ensuring customer satisfaction. The ideal candidate possesses strong communication skills and active listening abilities to effectively address customer inquiries and concerns. Call Center Agents do not manage a team but play a critical role in supporting the organization’s customer interaction goals by adhering to call protocols and utilizing call handling technologies. Agents are expected to follow call scripts while maintaining a friendly and professional demeanor. They use call scheduling and forecasting tools to manage their daily workload efficiently. Time management is essential in this fast-paced environment to ensure all calls are answered promptly and customers receive timely assistance. Tennessee Energy Initiative values clear, accurate, and empathetic communication to foster positive customer relationships and uphold the organization's reputation for excellent service.

Responsibilities

• Handle inbound and outbound customer calls promptly and professionally.
• Listen actively to customer concerns and provide clear and accurate information.
• Follow prescribed call scripts and guidelines to maintain consistency and compliance.
• Utilize call scheduling and forecasting tools to manage workloads and optimize call flow.
• Document customer interactions and record accurate information in the system.
• Manage call queues and respond efficiently to achieve service level targets.
• Provide excellent customer service by addressing questions and resolving issues.
• Maintain a positive and empathetic attitude, even during challenging calls.
• Collaborate with team members and supervisors to improve call handling processes.
• Adhere to company policies, procedures, and regulatory requirements.
• Continuously update knowledge of products, services, and company policies.
• Demonstrate effective time management to handle multiple calls within shift hours.

Experience

Fresh

Apply By

Oct 29, 2026

Required Skills

• Communication Skills
• Active Listening
• Call Handling
• Time management

Nice to Have Skills

• Call Scripting
• Call Scheduling and Forecasting Tools
• Customer Relationship Management (CRM) Software
• Problem Solving