Facebook Marketplace Messenger VA – Automotive Dealership
TEXANRPMAUTO
$ 700 • Published Date: • Remote
Description
We’re looking for a reliable Facebook Marketplace Messenger VA to handle incoming customer inquiries for a Houston automotive dealership. You’ll respond quickly to messages, communicate naturally with customers, collect names and valid phone numbers, and accurately enter completed leads into DealerCenter CRM for our sales team.
The ideal candidate has strong written & spoken English, good attention to detail, can manage multiple conversations at once, follows SOPs closely, and is comfortable working U.S. Central Time business hours. Facebook Marketplace, CRM, automotive, or customer service experience is preferred.
Responsibilities
- Responsibilities
- Monitor assigned Facebook Marketplace inboxes
- Respond quickly to new customer inquiries
- Maintain professional and natural conversations
- Work toward collecting the customer’s name and valid phone number
- Identify the vehicle the customer is interested in
- Answer basic questions using verified dealership information
- Escalate difficult or unclear questions to the VA Manager
- Enter completed leads accurately into DealerCenter CRM
- Add useful customer notes
- Record the correct Facebook Marketplace source
- Assign leads according to dealership procedure
- Check for duplicate customers before creating new records
- Follow dealership SOPs and training
- Communicate immediately with the manager when problems occur
- Maintain accuracy while handling multiple conversations at once
Experience
1 Year
Apply By
Required Skills
- Customer Service
- Communication
- Social Media Messaging Platforms
- Multitasking
- Organizational Skills
Nice to Have Skills
- Conflict Resolution