Virtual Assistant Manager Automotive Lead Operations
TEXANRPMAUTO
$ 1,000 • Published Date: • Houston, USA (On-Site)
Description
The ideal candidate must have strong organizational skills and proficiency with lead management tools such as DealerCenter CRM and Google Sheets while possessing proven people management capabilities. Responsibilities include overseeing lead quality, verifying data entry, analyzing key performance indicators, and coaching team members to enhance customer interactions and lead conversion rates. The manager will also maintain comprehensive daily reporting and support the dealership’s sales process by consistently producing qualified leads from online inquiries. Experience in the automotive industry, Facebook Marketplace, and managing virtual teams remotely will be highly advantageous. This role requires someone who takes full ownership of day-to-day activities and continually improves team performance through clear communication, coaching, and operational oversight.
Responsibilities
- Manage and supervise a remote team of 5 virtual assistants during Houston business hours to ensure efficient lead-generation operations.
- Monitor and maintain rapid response times for Facebook Marketplace conversations, stepping in to assist with high lead volume as necessary.
- Oversee the collection of complete customer information, including names and valid phone numbers, to ensure valid lead qualification.
- Verify accuracy and completeness of lead entries in DealerCenter CRM and ensure reconciling records with Google Sheets lead trackers daily.
- Audit a sample of conversations per VA to assess response quality, contact information collection, and adherence to company standards.
- Coach and provide feedback to virtual assistants to resolve recurring performance issues and improve customer engagement.
- Identify, escalate, and resolve operational issues proactively to maintain seamless lead-to-sale workflows.
- Track and report key performance indicators such as lead capture rates, response times, duplicate lead occurrences, and salesperson assignments.
- Ensure smooth handoff of qualified leads from virtual assistants to dealership salespeople, monitoring subsequent follow-up and appointment setting.
- Produce end-of-day operational reports for ownership summarizing team performance, issues resolved, and key data insights.
- Ensure compliance with standard operating procedures, quality assurance protocols, and documented processes across all lead operations.
- Handle or escalate difficult customer queries and provide solutions promptly to maintain high customer satisfaction levels.
- Maintain up-to-date knowledge of tools and systems such as Google Sheets, DealerCenter CRM, and Facebook Marketplace account management.
- Support onboarding and training initiatives for new virtual assistants to maintain team quality and performance standards.
- Manage multiple operational tasks simultaneously with strong attention to detail and multitasking abilities to ensure no lead or data point is overlooked.
Experience
1 Year
Apply By
Required Skills
- Virtual Assistant Management
- Spoken & written English
- Facebook Messenger
- SOP Compliance
- process management
- Verbal Communication
- Strong Written English
- Attention to detail
- Multitasking
- Problem Solving
- Employee Coaching
- Quality Assurance
- Team Management
- Customer Service
- Lead Management
- CRM management
- Google Sheets
- Data Entry
- KPI Tracking
- Performance Reporting
- Conversation Auditing
Nice to Have Skills
- Lead-generation Experience
- Appointment-setting Experience
- KPI reporting experience
- Facebook Marketplace Account Onboarding
- Account Health Management
- Listing operations
- Remote Team Management
- DealerCenter CRM Experience
- Facebook Marketplace Experience
- Automotive Dealership Experience