Customer Support

Description

The Color Max is seeking a confident, energetic, and passionate Customer Support professional to join our dynamic team. This role demands a dedicated individual who thrives in direct customer communication and is skilled in handling inquiries with a customer-focused approach. The ideal candidate has at least two years of professional calling experience and possesses excellent English language skills with a strong American accent. This position involves making marketing and sales calls, providing order follow-up, and updating customers promptly and accurately. The Customer Support representative at The Color Max will use their strong communication and conversation skills to deliver an exceptional customer experience. This role requires working effectively under a professional attitude and maintaining passion, honesty, and self-motivation. Working hours are from 8 PM to 5 AM, totaling 9 hours per shift, and the starting salary is negotiable based on experience. Although this role does not involve managing a team, the individual is expected to collaborate effectively and contribute positively to the overall customer service goals.

Responsibilities

• Handle inbound and outbound calls to assist customers with product inquiries, orders, and post-sale support.
• Make marketing and sales calls to promote products and services effectively, enhancing customer engagement.
• Follow up on customer orders to ensure timely delivery, resolve issues, and provide updated information.
• Maintain comprehensive knowledge of products and services to communicate benefits clearly to customers.
• Apply active listening skills to understand customer needs and respond with appropriate solutions.
• Document all customer interactions accurately in the company database to ensure information consistency.
• Maintain a professional and courteous demeanor during all customer interactions to foster strong relationships.
• Collaborate with internal departments to resolve customer complaints and improve service delivery.
• Meet or exceed daily and monthly call and customer satisfaction targets to contribute to overall team success.
• Stay updated on company policies, promotions, and product changes to provide accurate information.
• Demonstrate self-motivation and a hardworking attitude by proactively addressing customer issues and improving personal performance.
• Adhere strictly to the scheduled duty hours from 8 PM to 5 AM and maintain punctuality and reliability.

Experience

2 Years

Apply By

Dec 12, 2026

Required Skills

• Customer Communication
• Active Listening
• Product and service knowledge
• Markerting
• Sales Calls
• Customer Relationship Management
• Professional Etiquette

Nice to Have Skills

• Problem Solving
• Time management