Hotel Manager

Description

The Hotel Manager at The Peshawar Grand is responsible for overseeing the daily operations of the hotel, ensuring the highest standards of guest satisfaction and operational efficiency. This role requires managing all aspects of hotel services including guest room readiness, dining facilities, and maintenance activities across the property. The manager leads a team of 20 personnel, ensuring effective coordination among various departments such as housekeeping, front office, kitchen, and maintenance to deliver seamless service and uphold the hotel’s reputation for excellence. This leadership role demands strong skills in hotel operations management, budgeting, and staff supervision. The Hotel Manager ensures compliance with hospitality protocols and service standards while optimizing resources. Managing inventory, organizing work schedules, handling executive protocols, and fostering a positive work environment are key elements of this position. The ideal candidate will have at least one year of relevant experience, proven leadership capabilities, and expertise in coordinating multiple teams within a dynamic hotel environment.

Responsibilities

• Direct and oversee daily hotel operations to maintain high-quality guest experiences across 48 guest rooms and main dining areas.
• Manage and coordinate front office and housekeeping workflows to ensure room readiness and cleanliness.
• Schedule, supervise, and lead a team of 20 personnel including waiters, sanitary workers, kitchen staff, washermen, gardeners, and storemen.
• Implement and monitor hotel revenue management system operations to optimize occupancy and profitability.
• Enforce and uphold hospitality service standards and executive reception protocols for senior guests.
• Coordinate kitchen shift transitions between morning and evening chefs to maintain smooth food service operations.
• Oversee facility maintenance including mess upkeep, bedding store inventories, laundry workflows, and sanitation across residential and dining sectors.
• Develop and manage budgets, control expenses, and implement financial strategies for the hotel.
• Foster a positive and collaborative team environment that emphasizes staff development and performance excellence.
• Ensure compliance with health, safety, and sanitation regulations throughout the hotel premises.
• Maintain accurate records of inventory, staff schedules, and maintenance logs to support operational efficiency.
• Respond promptly to guest inquiries, feedback, and complaints to ensure customer satisfaction and repeat business.

Experience

Fresh

Apply By

Dec 5, 2026

Required Skills

• Staff Leadership And Workforce Management
• Front Office and Housekeeping Workflow Coordination

Nice to Have Skills

• Hotel Operations Management
• Budgeting and Financial Management
• Hotel Revenue Management System (RMS) Operations
• Customer Service
• Inventory Management
• Team Building
• Health and safety compliance
• Conflict Resolution