Hotel Manager

Description

The Hotel Manager at The Peshawar Grand is responsible for overseeing all daily operations and ensuring exceptional guest experiences across 48 guest rooms and main dining facilities. This role demands strong leadership to manage a diverse team of 35 personnel, including waiters, sanitary workers, kitchen staff, washermen, gardeners, and storemen. The manager coordinates maintenance, housekeeping, and food service operations while upholding rigorous standards of hospitality, protocol, and safety. This position requires a focus on financial planning, budgeting, and regulatory compliance to maintain operational efficiency and excellence. The Hotel Manager leads workforce scheduling, enforces service protocols, manages inventory and sanitation, and ensures smooth coordination of kitchen shifts and executive reception activities. Managing a team of 20 persons, this role is crucial to delivering high-quality services and maintaining the hotel’s reputation for outstanding guest satisfaction.

Responsibilities

• Direct daily hotel operations, including guest room readiness, upkeep, and maintenance of dining facilities.
• Supervise, schedule, and lead a team of 35 personnel, ensuring effective workforce management and staff motivation.
• Enforce high standards of dining hospitality and coordinate kitchen shift handovers between morning and evening chefs.
• Manage executive reception protocols and maintain professionalism in all senior officer interactions.
• Oversee maintenance and administration tasks for the mess, bedding store inventories, laundry processes, and sanitation across all residential and dining sectors.
• Implement health, safety, and regulatory compliance protocols throughout the hotel to ensure guest and staff well-being.
• Develop and monitor financial plans, budgets, and cost controls to enhance operational profitability.
• Collaborate with department heads to optimize service quality, operational efficiency, and guest satisfaction.
• Maintain inventory controls and procurement for housekeeping, kitchen supplies, and facility maintenance.
• Address guest feedback promptly and resolve operational or service issues effectively.
• Coordinate lawn and outdoor area upkeep to sustain an inviting and clean hotel environment.
• Lead training and development initiatives for staff to maintain service excellence and adherence to standards.

Experience

Fresh

Apply By

Dec 5, 2026

Required Skills

• Staff Leadership And Workforce Management
• Customer Service

Nice to Have Skills

• Hotel Operations Management
• Financial Planning and Budgeting
• Regulatory compliance and safety
• Inventory Management
• Team Training
• Maintenance Coordination