Remote WhatsApp Sales & Order Support Executive
The Physio Store
PKR 30,000 • Published Date: • Lahore, Pakistan (Hybrid)
Description
The Physio Store is seeking a Remote WhatsApp Sales & Order Support Executive to provide exceptional customer service and order management support via WhatsApp Business and related CRM tools. This role is ideal for detail-oriented individuals with strong communication skills fluent in both English and Urdu, who can efficiently handle customer inquiries and orders remotely. While this is a remote position, candidates based in Lahore are preferred due to occasional on-site requirements at the DHA Lahore office for training and product briefings. The ideal candidate will have at least one year of relevant experience and a keen interest in physiotherapy and orthopedic products. In this role, you will act as the primary liaison between customers and The Physio Store, ensuring that all sales and order activities are handled smoothly and professionally. You will leverage your knowledge of WhatsApp Business management, product inventory systems, and order-processing workflows to resolve customer queries, manage inventories, and support sales initiatives. Attention to detail, multitasking abilities, and a proactive approach will enable you to contribute effectively to the company’s customer satisfaction goals. Prior experience in ecommerce, CRM, or healthcare-related customer support will be highly advantageous.
Responsibilities
- Manage incoming customer inquiries and support requests via WhatsApp Business with a polite and professional approach.
- Process orders accurately using the company’s CRM and order management systems, ensuring timely updates and follow-ups.
- Maintain detailed records of customer interactions, orders, and product information within the CRM for effective tracking.
- Assist customers by providing clear and accurate information about physiotherapy and orthopedic products to support informed purchasing decisions.
- Coordinate with internal teams during product briefings and training sessions to stay updated on new product lines and promotions.
- Effectively resolve conflicts or customer complaints in a calm and efficient manner to maintain high levels of customer satisfaction.
- Monitor and update product inventory details in the management system to help maintain stock accuracy and availability.
- Utilize multilingual communication skills, including fluent written and spoken English and Urdu/Roman Urdu, to engage a diverse customer base.
- Maintain reliable internet and technical setups to ensure uninterrupted remote work and communication with customers.
- Participate in twice-monthly visits to the DHA Lahore office/clinic for product knowledge enhancement and team collaboration.
- Employ multitasking skills to handle multiple customer conversations and administrative tasks simultaneously.
- Continuously develop product knowledge especially related to physiotherapy and orthopedic items to better support customers.
Experience
1 Year
Apply By
Required Skills
- WhatsApp Business Management
- order processing
- Customer Relationship Management
- Sales Customer Support
- Communication Skills
- Data Entry
- Product Knowledge
- Product Inventory Management Systems
- CRM software proficiency
Nice to Have Skills
- Conflict Resolution
- Multitasking
- Customer Service
- Ecommerce support
- Remote Work Management
- Bilingual Communication