Social Media Manager & CRM Lead

Description

The Ring Authority is seeking a skilled Social Media Manager & CRM Lead to strategically enhance the digital presence and customer engagement for two distinct brands. In this role, you will manage the complete social media content calendars, spearhead audience growth initiatives, and foster community engagement across all social platforms. Your responsibilities include developing innovative content strategies and collaborating closely with a dedicated team of designers and video editors to bring your creative vision to life. Though you will not directly design content, your leadership in shaping brand voice and engagement tactics will be critical to driving organic reach and loyalty. Additionally, you will lead the B2B CRM and email marketing efforts using Klaviyo to nurture client relationships and optimize retention workflows. Your role extends to managing daily e-commerce operations within Shopify, including order processing and inventory updates. This position demands a proactive mindset with strong analytical and creative problem-solving skills, ensuring seamless coordination across marketing campaigns and store management. This is a full-time remote role that offers opportunities for growth and creative freedom within a supportive environment.

Responsibilities

• Develop and maintain detailed social media content calendars for two unique brands, ensuring timely and consistent posting schedules.
• Drive organic growth and boost audience engagement by crafting and implementing effective social media strategies across all owned platforms.
• Generate and pitch creative content ideas, providing clear briefs to design and video editing teams to capture the brand voice and maximize impact.
• Monitor social media analytics and reporting tools to track performance metrics and adjust strategies to meet engagement and growth targets.
• Lead the CRM strategy focused on B2B client relationship management, ensuring nurture campaigns effectively retain and convert leads.
• Plan, create, and schedule weekly email marketing campaigns using Klaviyo, coordinating copywriting and content delivery with the creative team.
• Set up, monitor, and optimize automated email flows and marketing workflows to enhance client lifecycle communications and increase engagement.
• Manage daily store operations in Shopify, including order management, inventory updates, and resolving workflow issues to maintain smooth e-commerce functioning.
• Collaborate with cross-functional teams to align social media activities, CRM campaigns, and e-commerce operations with overall business objectives.
• Analyze customer engagement data and market trends to continuously improve content strategy, campaign effectiveness, and customer retention.
• Ensure brand consistency and messaging quality across all social media channels, email communications, and online store presence.

Experience

2 Years

Apply By

Nov 5, 2026

Required Skills

• Content Creation and Curation
• Klaviyo
• Campaign planning
• copywriting
• Email Marketing
• Social Media Analytics Tools
• CRM Software
• Social Media Analytics and Reporting
• Content Calendar Planning
• Community Engagement
• Customer Relationship Management
• Social Media Strategy

Nice to Have Skills

• Project Coordination
• Shopify Order Management
• Inventory Management
• Analytical thinking
• Creative Problem Solving