Customer Service and Sales Representative

Description

The Smart Packaging company is seeking a dedicated Customer Service and Sales Representative to join their team supporting inbound campaigns focused on both the UK and USA markets. This full-time role involves working UK and USA shifts, requiring candidates to have excellent spoken English with either a strong American or British accent. The position demands strong communication skills and the ability to professionally handle customer inquiries over the phone and via email. Candidates should possess at least one year of experience in customer service roles, coupled with basic computer proficiency. This role is office-based in Gulberg III, Lahore and will not support remote work. The successful representative will contribute to the success of a large team of 80 persons, assisting customers by resolving queries and driving sales. This role involves working in a fast-paced environment and requires excellent interpersonal skills to build rapport with customers and meet sales targets. The company offers performance-based bonuses as well as attractive commission plans, supporting employee growth and career advancement. Candidates must be prepared to work flexible shifts according to UK and USA business hours.

Responsibilities

• Respond promptly and professionally to inbound customer inquiries from UK and USA customers via phone and email.
• Use strong spoken English and maintain a clear American or British accent for effective communication.
• Provide accurate information about products and services to assist customers in making informed buying decisions.
• Achieve individual and team sales targets by promoting relevant products and upselling when appropriate.
• Write professional and clear emails to handle customer requests, complaints, and follow-ups.
• Operate computer systems efficiently to log calls, update customer information, and process sales orders.
• Work collaboratively within a diverse team of 80 personnel to share knowledge and support collective goals.
• Maintain a thorough understanding of company products, services, and policies to provide up-to-date information to customers.
• Ensure adherence to company guidelines, attendance schedules, and shift timings for UK and USA campaigns.
• Participate actively in team meetings, training sessions, and ongoing development initiatives.
• Handle customer complaints professionally and escalate issues as necessary to the appropriate departments.
• Contribute to a positive customer experience by resolving queries quickly and courteously.
• Maintain confidentiality and security of customer information at all times.

Experience

1 Year

Apply By

Nov 6, 2026

Required Skills

• Communication Skills
• Spoken English with American or British Accent
• Professional Email Writing
• Basic Computer Operation
• Customer Relationship Management
• Sales techniques

Nice to Have Skills

• Problem Solving
• Time management
• Teamwork