Visa Consultant – Customer Service
The Visa City
PKR 70,000 • Published Date: • Lahore, Pakistan (Hybrid)
Description
The Visa City is a professional visa consultancy providing visa assistance for the USA, UK, Canada, and Schengen countries. We assist clients with visit visas, tourist visas, business visas, and work visas, providing support from the initial consultation through documentation and application submission.
We are expanding our Lahore branch and are looking for a confident, sales-oriented Visa Consultant who can communicate effectively with clients, convert leads into successful sales, and prepare high-quality visa applications.
Responsibilities
- Handle walk-in, phone, WhatsApp, social media, and email inquiries and respond professionally and promptly.
- Convert leads into sales through strong communication, follow-up, and customer relationship skills.
- Understand clients’ travel plans, profiles, and visa requirements, and explain visa options, procedures, documentation, timelines, and services.
- Accurately complete visa application forms and online applications.
- Prepare professional cover letters, invitation letters, explanation letters, and supporting statements.
- Review and organize client documents, identifying missing or inconsistent information.
- Prepare complete visa application files according to the relevant country requirements.
- Maintain regular communication with clients and provide application updates and follow-ups.
- Maintain accurate records of leads, follow-ups, sales, and applications.
- Stay updated on visa requirements, procedures, and documentation for relevant countries.
Experience
1 Year
Apply By
Required Skills
- Visa Application Processing
- Document Verification
- Client Consultation
- Visa file Processing
- Excellent English Writing
- Customer Service
- Lead Conversion
- Microsoft Office
Nice to Have Skills
- Negotiation
- Business Communication
- Email Communication
- Time management
- Organizational Skills