TICKETING Staff
The Vision Travel
PKR 40,000 • Published Date: • Lahore, Pakistan (On-Site)
Description
The Vision Travel seeks a detail-oriented and skilled Ticketing Staff member with at least two years of experience in handling both automatic and manual ticketing processes. The candidate should demonstrate expertise in processing ticket sales, managing bookings efficiently, and handling ticket exchanges and refunds accurately using industry-standard systems like Galileo and Sabre. This role requires strong customer service capabilities to address customer inquiries and resolve complaints promptly, ensuring a positive experience for travelers. The ideal candidate thrives in a dynamic environment and is committed to maintaining accurate ticketing records and following travel regulations. As a Ticketing Staff member at The Vision Travel, you will not manage a team but will collaborate closely with other travel service professionals to streamline ticketing operations. The role involves navigating multiple ticketing and booking systems with precision, managing ticket issuance and reissuance, and addressing various customer requests effectively. Your contribution is vital to providing seamless travel arrangements for clients and maintaining the company’s reputation for excellent service.
Responsibilities
- Process ticket sales and bookings accurately using both automatic and manual methods.
- Operate and maintain proficiency in ticketing and booking systems such as Galileo and Sabre.
- Manage ticket exchanges, refunds, and reissuance to comply with airline and company policies.
- Handle customer inquiries and complaints professionally, offering effective resolutions.
- Maintain detailed and accurate transaction records for auditing and reporting purposes.
- Ensure compliance with travel regulations and currency exchange guidelines in ticket processing.
- Coordinate with airlines and travel partners to confirm reservation details and resolve discrepancies.
- Communicate with customers to provide clear information about ticketing options, travel schedules, and fare rules.
- Assist in updating and training on new ticketing system features and processes when necessary.
- Maintain a thorough understanding of fare structures, travel classes, and ticket validity rules.
Experience
2 Years
Apply By
Required Skills
- Ticket Sales And Processing
- Ticketing and Booking Systems
- Customer Service
- Ticket Exchanges And Refunds
- Customer inquiry and complaint resolution
- Galileo System
- SABRE System
Nice to Have Skills
- Record Keeping
- Travel regulations compliance
- Communication