Tours Staff

Description

The Vision Travel is seeking a dedicated and knowledgeable Tours Staff member to provide exceptional tour guiding services. The ideal candidate has at least two years of experience in the travel and tourism industry and demonstrates strong skills in customer service, destination knowledge, and group management. This role involves coordinating itineraries, managing bookings and reservations, and ensuring the safety and comfort of travelers throughout their journey. The Tours Staff member plays a crucial role in delivering memorable travel experiences by engaging effectively with clients and handling diverse travel itinerary planning tasks. This position requires a well-trained individual who can efficiently manage reservation workflows and respond swiftly to any emergencies or safety concerns during tours. The candidate will collaborate closely with The Vision Travel team but will not have direct team management responsibilities. Their focus is on providing seamless, organized tours that meet the high standards of customer satisfaction and support the company’s reputation for excellent service.

Responsibilities

• Lead and guide groups of travelers through planned tours, providing clear and engaging information about destinations and attractions.
• Coordinate and manage all aspects of travel itineraries, including timing, transportation, and activity schedules to ensure smooth operations.
• Deliver exceptional customer service by addressing queries, managing expectations, and resolving any issues clients may face during tours.
• Handle booking and reservation management ensuring all confirmations and relevant documentation are accurate and up to date.
• Demonstrate comprehensive destination knowledge to enrich the travel experience for clients, including cultural, historical, and practical information.
• Oversee safety and emergency response procedures to protect travelers and maintain compliance with health and safety standards.
• Collaborate with internal teams and external vendors to align logistics and support services, ensuring consistent quality of tours.
• Maintain detailed records of tours, reservations, and customer feedback to support continuous service improvement.
• Assist in travel itinerary planning by proposing adjustments or enhancements based on client preferences and operational considerations.
• Manage reservation and confirmation workflows meticulously to avoid discrepancies and ensure timely communication with travelers.

Experience

2 Years

Apply By

Dec 7, 2026

Required Skills

• Tour Guiding
• Customer Service
• Verbal Communication
• Destination Knowledge
• Group Management
• Itinerary coordination
• Booking and reservation management
• Safety And Emergency Response
• Travel Itinerary Planning
• Reservation management and confirmation workflows

Nice to Have Skills

• Time management
• Problem Solving
• Attention to detail