Tour operator Assistant
Theodores Travel
PKR 90,000 • Published Date: • Multiple Cities (Remote)
Description
Theodores Travel is seeking a dedicated Tour Operator Assistant to support the daily operations of our tour services. This role demands a proactive individual who excels in customer service and communication, ensuring our clients receive exceptional care and assistance throughout their travel experience. The ideal candidate is flexible with working hours, particularly accommodating night shifts, and communicates fluently in English to effectively handle diverse customer inquiries and bookings. This position does not involve managing a team but requires close collaboration with colleagues to maintain seamless service delivery. As a Tour Operator Assistant, you play a critical role in supporting tour coordination and customer relationship management. You will assist in managing bookings, resolving customer queries promptly, and using CRM tools to maintain accurate customer information. Your flexibility and adaptability will be essential to meet the dynamic needs of travelers, ensuring each experience with Theodores Travel is memorable and satisfying. Strong communication skills and the ability to multitask in a fast-paced environment are key to success in this role.
Responsibilities
- Assist with the coordination and management of tour bookings and itineraries to ensure smooth operations.
- Provide excellent customer service by responding promptly and effectively to client inquiries and requests.
- Utilize customer relationship management (CRM) tools to update and maintain accurate client records and booking information.
- Communicate clearly and professionally with clients in English, addressing any concerns or issues that arise during the booking process or tour experience.
- Support the team by managing dynamic schedules and adapting to night shift work requirements to maintain 24/7 tour support.
- Collaborate with other team members to ensure a consistent and high-quality customer experience.
- Maintain knowledge of Theodores Travel’s tour packages, policies, and procedures to provide accurate and helpful information to customers.
- Assist in managing and organizing necessary documentation and paperwork related to tours and client transactions.
- Monitor bookings and follow up on outstanding client requirements or payments to ensure completeness and accuracy.
- Contribute to improving customer service processes and provide feedback to management based on client interactions.
Cities
Islamabad, Pakistan | Karachi, Pakistan | Lahore, Pakistan | Multan, Pakistan | Pakistan (Remote)
Experience
Fresh
Apply By
Nice to Have Skills
- Customer Service
- Communication
- Customer Relationship Management (CRM) tools
- Flexibility
- Time management
- Problem Solving
- Attention to detail