Isp manager
Thunderfiber
PKR 100,000 • Published Date: • Wah Cantt, Pakistan (On-Site)
Description
The ISP Manager at Thunderfiber is responsible for overseeing the daily operations and performance of the Internet Service Provider network, ensuring reliable service delivery to customers. With a strong background in ISP and telecom operations, the manager leads a team of 14 professionals, managing technical, installation, and complaint departments to maintain high network standards. This role demands expertise in fiber-optic networks, network routing, switching, and bandwidth management, combined with excellent leadership and communication skills to effectively resolve customer issues and meet business targets. In this position, the ISP Manager drives network performance management activities, oversees service provisioning and activation, and monitors network fault resolution processes. The manager is accountable for meeting service level agreements and key performance indicators, maintaining ISP billing and radius management systems, and leading staff performance evaluations. The position requires a bachelor's degree in relevant fields and at least five years of experience in the ISP or telecom industry, with proven ability to manage complex network operations and teams under pressure.
Responsibilities
- Manage and coordinate the activities of technical, installation, and complaint teams to ensure efficient network operation and customer satisfaction.
- Oversee the provisioning, activation, and maintenance of fiber-optic networks, including FTTH and GPON technologies.
- Configure and manage network equipment such as OLT, ONU/ONT, and MikroTik devices to maintain optimal network performance.
- Implement and monitor network routing and switching protocols to guarantee effective IP management using PPPoE, DHCP, and VLAN technologies.
- Administer bandwidth allocation and perform continuous network monitoring and fault management to quickly identify and resolve issues.
- Supervise ISP billing and radius management systems for accurate customer account handling and financial operations.
- Monitor staff performance and attendance while ensuring teams meet operational and customer service goals.
- Handle customer complaint resolutions promptly to improve retention and satisfy service level agreements (SLAs) and key performance indicators (KPIs).
- Drive sales targets by overseeing new connection setups and managing recovery processes.
- Prepare and present daily, weekly, and monthly reports on network performance, team activities, and operational metrics.
- Employ leadership and decision-making skills to manage resources under pressure and ensure timely problem-solving.
- Maintain compliance with company policies and industry regulations to uphold service quality and security.
Experience
5 Years
Apply By
Required Skills
- ISP Network Operations
- Network Monitoring And Performance Management
- Service Provisioning And Activation
- Fiber-Optic Network Management
- SLA and KPI-Based Performance Management
- FTTH / GPON Fiber Networks
- OLT, ONU/ONT and MikroTik Configuration
- PPPoE, DHCP, VLAN and IP Management
- Bandwidth management
- ISP Billing & Radius Management Systems
- Network Troubleshooting and Fault Management
Nice to Have Skills
- Time management
- Decision-making
- Reporting and Documentation
- Staff Performance Monitoring
- Customer Complaint Resolution
- Team Leadership
- Network routing and switching