Senior Support/Azure Engineer

Description

Tier3Tech is seeking a Senior Support/Azure Engineer who possesses strong technical expertise in managing and resolving complex infrastructure challenges. This role focuses on ownership of Level 2 and Level 3 escalations and requires direct collaboration with clients to deliver effective solutions within Microsoft Azure and enterprise networking environments. The ideal candidate is a technically proficient professional with at least three years of relevant experience, strong hands-on skills in networking and infrastructure, and a solid understanding of Microsoft Azure along with FSLogix and migration processes. The position demands excellent communication skills and the ability to manage client interactions effectively during Irish business hours. This role emphasizes problem-solving capabilities and deep technical knowledge to ensure the robust performance and scalability of cloud and network infrastructure. The engineer will be responsible for identifying issues, developing solutions, and guiding clients through complex technical processes while maintaining high standards of service and support. Although this position does not include team management responsibilities, it requires proactive collaboration with multiple stakeholders to optimize system reliability and client satisfaction.

Responsibilities

• Take ownership of Level 2 and Level 3 escalations related to Azure infrastructure and enterprise networking issues.
• Provide technical support and troubleshooting expertise for Microsoft Azure services and enterprise network environments.
• Collaborate directly with clients to understand their technical needs, resolve issues efficiently, and communicate updates clearly.
• Manage and execute migration projects involving FSLogix and other technologies ensuring seamless transitions.
• Monitor infrastructure performance, identify potential bottlenecks, and implement effective remediation strategies.
• Develop and maintain documentation related to incident resolution, system configurations, and client interactions.
• Participate in continuous learning and provide feedback for process improvement within the support team and technical workflows.
• Work within Irish business hours (12 PM – 9 PM PKT) to provide timely support and ensure alignment with client expectations.

Experience

3 Years

Apply By

Oct 19, 2026

Required Skills

• M365
• Microsoft Azure
• Enterprise Networking
• FSLogix
• Cloud Infrastructure
• Technical Troubleshooting
• Migration Management
• Incident Management

Nice to Have Skills

• Client Communication