SUPPORT Engineer
Tier3Tech
PKR 200,000 • Published Date: • Islamabad, Pakistan (On-Site)
Description
Tier3Tech is seeking two dedicated Support Engineers to join its Helpdesk and Operations team. As a Support Engineer, you serve as the frontline for resolving client IT issues, ensuring seamless support across more than 55 Microsoft 365 client tenants. This role involves assisting users, managing endpoints, maintaining cloud services, and supporting workplace technology to uphold high service standards and client satisfaction. The ideal candidate possesses at least three years of experience in IT support and demonstrates strong problem-solving skills specifically within Microsoft 365 environments. In this critical role, you do not manage a team but are expected to operate independently while collaborating effectively with other technical and operational teams. You will respond promptly to support requests, troubleshoot complex issues, and maintain clear communication with clients. Your technical expertise in Microsoft 365 solutions will be instrumental in delivering timely and efficient resolution of issues, contributing to the overall success of Tier3Tech’s IT support operations.
Responsibilities
- Respond promptly and effectively to client IT support requests related to Microsoft 365 environments and workplace technology.
- Support and manage user endpoints, ensuring their optimal functionality and security.
- Maintain and troubleshoot cloud services, particularly focusing on the management and operation of multiple Microsoft 365 client tenants.
- Identify, analyze, and resolve complex technical issues impacting users and IT infrastructure.
- Document support activities and solutions to build a comprehensive knowledge base.
- Communicate clearly and professionally with clients to provide updates and gather necessary information for issue resolution.
- Collaborate with team members and other departments to escalate and resolve issues efficiently.
- Monitor system performance and proactively address potential problems to minimize downtime.
- Stay updated with the latest Microsoft 365 features, security best practices, and workplace technology trends.
- Ensure compliance with company policies, security standards, and operational procedures related to IT support.
Experience
3 Years
Apply By
Required Skills
- M365
- Endpoint Management
- Cloud Services Support
- Technical Troubleshooting
- IT Support
- User Support
Nice to Have Skills
- Helpdesk Operations
- Issue documentation
- Communication