Shop Staff

Description

Tiger Boba is seeking dedicated Shop Staff to provide excellent customer service and efficient shop operations. The successful candidate will play a crucial role in maintaining a welcoming store environment, managing sales transactions, and ensuring product availability. This role involves overseeing a team of five individuals, ensuring a collaborative and smooth workflow within the shop. The ideal candidate must be a graduate with a strong focus on accuracy and attention to detail in cash handling and point-of-sale operations. As a Shop Staff member at Tiger Boba, you will be responsible for managing daily cash register operations and transaction reconciliation effectively. You will also lead the team in merchandise inspection and restocking activities to maintain optimal product presentation and availability. Strong customer service skills are essential to address customer inquiries and processing returns and exchanges efficiently, ensuring a positive shopping experience for all customers.

Responsibilities

• Provide friendly and professional customer service to all visitors in the store.
• Operate the point-of-sale (POS) system accurately to process transactions and ensure smooth check-out procedures.
• Manage cash handling processes including opening and closing cash registers, balancing cash drawers, and performing transaction reconciliation.
• Supervise and coordinate the work of a team of five staff members, ensuring effective communication and task completion.
• Inspect merchandise regularly to ensure quality standards and timely restocking of inventory on shelves.
• Process customer returns and exchanges in accordance with store policies promptly and accurately.
• Maintain cleanliness and organization throughout the store to deliver a pleasant shopping environment.
• Assist in inventory control by reporting discrepancies and potential shortages to management.
• Train new and existing team members on POS operation, cash handling, and customer service protocols.
• Respond to customer inquiries and resolve complaints in a timely and courteous manner to enhance customer satisfaction.

Experience

Fresh

Apply By

Dec 12, 2026

Required Skills

• Customer Service
• Point-of-sale (POS) operation
• Cash Handling
• Returns And Exchanges Processing
• Merchandise Inspection and Restocking Workflow
• Point-of-Sale (POS) Transaction Processing
• Cash Register Management
• Transaction Reconciliation

Nice to Have Skills

• Team Leadership
• Inventory Management
• Communication
• Problem Solving