PSFU Calling Staff

Description

Toyota Ravi Motors is looking for a dedicated Calling Staff member to conduct post-service follow-ups and provide exceptional support to customers after their vehicle servicing appointments. The ideal candidate engages with customers through inbound and outbound calls to ensure their satisfaction, address any concerns, and schedule further appointments when necessary. This role is vital in maintaining strong customer relationships and enhancing the overall ownership experience by delivering exceptional service and timely communication. The Calling Staff member collaborates with service and sales teams to gather relevant information for follow-ups and plays a key role in collecting and analyzing customer feedback to identify opportunities for service improvement. This position demands proficiency in customer relationship management software and computer applications to document calls and effectively manage schedules. Strong verbal communication, active listening, and organizational skills are essential for handling multiple follow-up tasks independently without managing a team.

Responsibilities

• Conduct inbound and outbound calls to follow up with customers after their vehicle servicing appointments.
• Address customer concerns promptly and professionally to ensure complete satisfaction.
• Schedule subsequent service appointments and assist customers in managing their service timelines.
• Utilize customer relationship management (CRM) software to record customer interactions, call notes, and appointment details accurately.
• Collaborate with service and sales teams to gather relevant information required for effective follow-ups.
• Collect and analyze customer feedback through surveys to identify areas for service enhancement.
• Maintain detailed and accurate records of calls, feedback, and follow-up activities.
• Provide timely updates to customers ensuring they feel valued and heard throughout their post-service experience.
• Manage multiple follow-up tasks simultaneously while maintaining high levels of organization and attention to detail.
• Ensure compliance with company policies and procedures during all customer interactions.
• Assist in improving customer satisfaction by identifying trends and reporting common customer issues to management.

Experience

2 Years

Apply By

Dec 9, 2026

Required Skills

• Inbound and Outbound Call Handling
• Customer Service
• Verbal Communication
• Active Listening
• Customer Relationship Management (CRM) Software
• Call Documentation And Data Entry
• Attention to detail

Nice to Have Skills

• Organizational Skills
• Time management
• Problem Solving
• Computer Applications