Customer Support and Marketing Executive

Description

Trans Total Logistics seeks a proactive and customer-focused Customer Support and Sales Executive to strengthen its freight and logistics team. This role centers on managing customer inquiries related to freight forwarding and shipment services, ensuring timely coordination and follow-ups. The ideal candidate actively supports sales efforts by assisting in preparing quotations, liaising with shipping partners, and developing business opportunities to expand the client base. Effective communication and strong customer relationship skills are pivotal for success in this position. With a focus on delivering exceptional customer service, the executive will foster long-term partnerships while supporting operational excellence across departments. The position requires at least three years of relevant experience and a Bachelor’s degree in Business Administration, Marketing, or Supply Chain Management. The executive must efficiently handle multiple inquiries, manage sales pipelines, and maintain accurate records using tools such as MS Office and email communication. While this role does not include managing a team, it demands a target-driven mindset and collaborative coordination with internal departments and external stakeholders to ensure seamless shipment handling and customer satisfaction.

Responsibilities

• Respond promptly to customer inquiries related to freight forwarding, shipping, and logistics services, providing accurate and clear information.
• Coordinate with customers regularly to provide shipment updates, resolve queries, and ensure timely follow-up actions.
• Assist in preparing and sharing detailed quotations, rate proposals, and service offers tailored to prospective and existing customers.
• Liaise with shipping lines, airlines, transporters, and overseas agents to obtain shipment information and facilitate smooth service delivery.
• Support sales and marketing initiatives by generating leads through cold calling, emails, online platforms, and other business development channels.
• Build, nurture, and maintain strong relationships with current and potential customers to enhance customer loyalty and business growth.
• Maintain precise and up-to-date customer records, sales data, follow-up details, and operational reports to support data-driven decision making.
• Coordinate closely with internal operations and documentation teams to guarantee smooth handling of shipments and accurate service execution.
• Follow up systematically on sales inquiries, quotations, and potential business opportunities to maximize conversion rates.
• Manage multiple tasks and inquiries efficiently, ensuring deadlines and targets are consistently met with professionalism and focus.

Experience

3 Years

Apply By

Dec 10, 2026

Required Skills

• Customer Support
• Sales
• Business Development
• Communication
• Coordination
• Customer Relationship Management
• MS Office
• Email Communication
• Customer Service

Nice to Have Skills

• Freight Forwarding
• Shipping
• Logistics Operations
• Negotiation
• Lead Generation
• Time management
• Relationship Building