Visa and Ticketing Specialist
Travel Guru Consultants
PKR 90,000 • Published Date: • Lahore, Pakistan (On-Site)
Description
Travel Guru Consultants is seeking a detail-oriented and experienced Visa and Ticketing Specialist with at least three years of relevant experience. This role focuses on managing the end-to-end processing of visa applications, ensuring compliance with travel regulations, and handling airline ticketing operations. The specialist plays a vital role in facilitating seamless travel arrangements by verifying travel documents accurately and coordinating flight bookings. Strong communication skills and meticulous attention to detail are essential to effectively support clients and ensure all travel-related processes comply with regulatory standards. The Visa and Ticketing Specialist is responsible for the issuance, modification, and refund of airline tickets while adhering to fare rules and airline policies. This role requires proficiency in working with application tracking and document control systems, interpreting IATA fare rules, and managing Passenger Name Record (PNR) quality control. The specialist operates independently without managing a team, providing talented expertise in travel document validation, itinerary planning, and customer service. By maintaining precise workflows and a keen focus on regulatory compliance, the incumbent supports a smooth travel experience for clients affiliated with Travel Guru Consultants.
Responsibilities
- Process visa applications by validating required documents and ensuring compliance with visa regulations and client specifications.
- Verify travel documents thoroughly to guarantee accuracy and adherence to travel rules before submission or processing.
- Manage airline ticketing tasks including booking flights, issuing e-tickets, and preparing detailed itineraries for clients.
- Perform ticket exchanges, reissues, and refunds in accordance with airline fare rules and policies, ensuring client satisfaction.
- Interpret fare rules and airfare pricing to provide accurate ticketing information and optimize travel arrangements.
- Create and maintain Passenger Name Records (PNRs) with high attention to detail, ensuring data accuracy and quality control.
- Utilize application tracking and document-control systems to monitor visa application progress and maintain up-to-date records.
- Provide excellent travel customer service by responding promptly to inquiries and resolving ticketing or visa application issues.
- Ensure all visa requirement documentation is reviewed carefully and complies with supporting document standards before submission.
- Coordinate with airlines and travel authorities to stay updated on changes to travel regulations and fare policies.
- Maintain knowledge of IATA fare rules and airline ticketing procedures to enhance operational effectiveness.
- Implement checklist workflows for validating travel documents to reduce errors and improve processing efficiency.
- Communicate clearly and professionally with clients to clarify visa application details and provide travel information.
- Prepare documentation and reports related to visa applications and travel bookings for internal use and client reference.
- Stay updated on emerging travel industry regulations, visa policies, and ticketing systems to maintain expertise.
Experience
3 Years
Apply By
Required Skills
- Travel Document Verification
- Attention to detail
- Passenger Name Record (PNR) Creation and Quality Control
- Airfare pricing and fare-rule interpretation
- E-Ticket Refunds
- E-Ticket Reissues
- E-Ticket Exchanges
- Itinerary Management
- Fare Rules
- Airline Ticketing
- Visa requirement and supporting-document compliance review
- Refunds
- Reissues
- E-ticket Issuance
- IATA Fare Rules
- Travel document validation and checklist workflows
- Travel Customer Service
- Travel Regulations And Compliance
- Refunds
- Reissues
- Ticket Exchanges
- Flight Booking And Itinerary Planning
- Airline Ticketing And Issuance
- Visa Application Processing
Nice to Have Skills
- Application tracking and document-control systems
- Excellent Communication Skills
- Customer Relations
- Time management