Operations Manager

Description

🚨 WE ARE HIRING — OPERATIONS MANAGER

✈️ TRAVEL WITH EXPLORERS

Explore More • Travel More • Live More

📍 Location: Faisalabad, Pakistan
💼 Position: Operations Manager
🕐 Employment: Full-Time

🔹 JOB RESPONSIBILITIES

• Manage day-to-day tour operations and travel bookings
• Plan and coordinate domestic/group tours
• Coordinate with hotels, transporters, guides and other suppliers
• Prepare tour itineraries, schedules and operational checklists
• Ensure all bookings and arrangements are confirmed before departure
• Manage tour departures and handle operational issues during trips
• Coordinate with Sales and Customer Support teams
• Maintain booking, customer and supplier records
• Negotiate and maintain relationships with vendors
• Handle customer complaints and provide timely solutions
• Monitor tour quality, costs and customer satisfaction
• Lead and supervise the operations team

🔹 REQUIREMENTS

• Previous experience in travel & tourism operations preferred
• Strong communication and coordination skills
• Good knowledge of Pakistan's northern tourist destinations
• Good command of MS Office / Google Workspace
• Strong organizational and problem-solving skills
• Ability to manage multiple tasks under pressure
• Customer-focused and professional attitude
• Willingness to travel when required

⭐ WHAT WE OFFER

• Competitive salary based on experience
• Performance-based growth opportunities
• Professional working environment
• Opportunity to grow with a developing travel brand
• Exposure to domestic and future international travel operations

📍 Job Location: Faisalabad

Only shortlisted candidates will be contacted.

Responsibilities

• Lead and manage a team of 8 staff members, providing guidance, training, and performance evaluations to ensure high productivity and motivation.
• Develop, implement, and monitor operational strategies that enhance efficiency and support business objectives in the travel and tourism domain.
• Manage relationships with vendors, negotiating contracts and ensuring service standards comply with company expectations.
• Oversee and optimize business process management (BPM) workflows to improve operational productivity and reduce costs.
• Coordinate with internal departments and external partners to ensure seamless delivery of travel services and customer satisfaction.
• Monitor daily operations, identifying and resolving issues promptly to maintain service quality and operational continuity.
• Plan and organize resources effectively to manage multiple tasks and projects simultaneously within set deadlines.
• Conduct research and maintain up-to-date knowledge of Pakistan’s northern tourist destinations to support strategic planning and marketing initiatives.
• Utilize MS Office and Google Workspace tools to generate reports, track performance metrics, and facilitate communication across the company.
• Promote a customer-focused culture, ensuring that all services meet or exceed client expectations.
• Prepare and handle travel arrangements as required to support operational needs and maintain vendor relationships.
• Drive continuous improvement initiatives by analyzing operational data and feedback to refine processes and enhance overall efficiency.
• Ensure compliance with company policies, industry standards, and regulatory requirements in all operational activities.
• Manage budgeting and resource allocation within the operations department effectively to achieve financial goals.
• Collaborate with senior management to develop long-term strategic plans aligned with evolving market dynamics and company vision.

Experience

3 Years

Apply By

Oct 30, 2026

Required Skills

• Vendor Management
• Operational Strategy
• Business Process Management (BPM)
• Strategic Planning
• Communication
• Coordination
• Customer Service
• Leadership
• Microsoft Office
• Google Workspace

Nice to Have Skills

• Time management
• Problem Solving