Recovery Supervisor
U Microfinance Bank
PKR 85,000 • Published Date: • Multiple Cities (On-Site)
Description
U Microfinance Bank is seeking a dedicated Recovery Supervisor to join our team. This role focuses on managing and improving debt collection operations to maximize recovery outcomes. The ideal candidate brings extensive experience in debt collection processes, paired with strong leadership skills in guiding collection strategies. While this role does not include direct team management responsibilities, the supervisor plays a critical role in overseeing recovery activities and ensuring compliance with policies and regulations. The Recovery Supervisor utilizes their relationship management expertise to maintain positive client interactions while enforcing recovery protocols. The position requires a proactive, hard-working individual with at least eight years of relevant experience in sales recovery and relationship management. The supervisor works closely with various departments to streamline collection efforts, resolve customer issues, and enhance the efficiency of the recovery process within a microfinance environment.
Responsibilities
- Develop and implement effective debt recovery strategies to optimize collection performance.
- Monitor and analyze collection operations to identify trends, gaps, and opportunities for improvement.
- Maintain compliance with banking regulations and company policies related to debt recovery activities.
- Collaborate with the sales and customer service teams to address recovery challenges and improve client engagement.
- Utilize relationship management skills to negotiate repayment plans and resolve disputes with borrowers.
- Prepare and present reports on recovery progress and key performance indicators to senior management.
- Coordinate with external agencies and vendors as necessary to support debt collection efforts.
- Ensure accurate documentation and maintenance of recovery records and customer information.
- Assist in training and guiding junior staff on recovery processes and best practices.
- Continuously enhance knowledge of microfinance products and applicable recovery regulations.
Cities
Sukkur, Pakistan | Dadu, Pakistan (On-Site)
Experience
8 Years
Apply By
Required Skills
- Debt Collection Operations
- Collections Team Leadership
- Relationship Management
- Negotiation
- Compliance Monitoring
Nice to Have Skills
- Reporting and Analysis