Dispatch Coordinator

Description

The Dispatch Coordinator oversees daily dispatch and fleet operations to support seamless transportation services at Ultimate Travels. This position requires using transportation management systems to optimize routes and schedules, communicating effectively with drivers, and addressing customer inquiries promptly. The coordinator must be proactive in problem-solving and adept at multitasking in a dynamic environment. While this role does not include direct team management, the coordinator collaborates closely with various stakeholders to ensure operational efficiency and customer satisfaction.

Responsibilities

• Manage daily dispatch schedules to ensure timely and efficient transportation operations.
• Plan and optimize routes using transportation management systems to reduce delays and operational costs.
• Coordinate closely with fleet management and drivers to facilitate smooth communication and logistics.
• Maintain clear and professional communication with drivers to manage updates, changes, and emergency situations.
• Respond promptly to customer inquiries and provide exceptional customer service to resolve issues.
• Identify and troubleshoot problems related to dispatch and transportation operations to ensure uninterrupted service.
• Work cooperatively within a dynamic and friendly work environment to support overall company goals.
• Maintain accurate records of dispatch activities and generate reports to monitor performance.
• Collaborate with operations and logistics teams to align dispatch activities with broader company objectives.

Experience

1 Year

Apply By

Dec 3, 2026

Required Skills

• Dispatch Scheduling
• Route Planning and Optimization
• Transportation Management Systems
• Fleet Coordination
• Driver communication
• Customer Service
• Time management
• Attention to detail
• Organizational Skills
• Multitasking
• English Proficiency
• Communication Skills

Nice to Have Skills

• Problem Solver