Travel Booking Agent

Description

Unicorn Center seeks motivated and confident Travel Booking Agents to join its team in Lahore. The role focuses on providing exceptional customer service by assisting clients with airline reservations, hotel bookings, and comprehensive travel solutions. As a Travel Booking Agent, you engage with prospective customers to understand their travel needs, offer suitable options, and process bookings and changes efficiently. The position requires working onsite during afternoon to late evening hours and emphasizes sales achievement alongside maintaining positive client relationships. Candidates with or without prior sales experience in travel are encouraged to apply, as training and career development opportunities are provided. Agents contribute to the company’s growth by generating new sales opportunities through calls, follow-ups, and customer inquiries. They coordinate closely with booking and service teams to ensure smooth transactions and customer satisfaction. The role demands excellent communication, negotiation, and problem-solving skills. While managing a team is not part of this position, there is a strong focus on individual performance and achieving sales targets in a professional and dynamic environment.

Responsibilities

• Engage with prospective customers to explain travel-related products and services offered by Unicorn Center.
• Identify customer requirements to recommend appropriate airline and hotel booking options.
• Process bookings, changes, and cancellations accurately and efficiently to provide a seamless customer experience.
• Generate new sales leads through outbound calls, responding to inquiries, and following up on potential client interests.
• Build and maintain positive relationships with customers, ensuring satisfaction and repeat business.
• Achieve assigned sales targets consistently, utilizing negotiation skills to close deals effectively.
• Maintain accurate and up-to-date customer records using computer systems and booking software.
• Coordinate with internal teams to ensure timely processing of bookings and excellent customer service delivery.
• Communicate professionally in all interactions, representing the company positively and enhancing its reputation.
• Stay informed about travel industry updates, airline schedules, hotel availability, and pricing to provide current information to customers.
• Demonstrate flexibility and commitment by working assigned shifts from 4:00 PM to 1:00 AM at the Lahore office.
• Participate in training sessions to improve sales techniques, travel knowledge, and customer service skills.

Experience

Fresh

Apply By

Nov 17, 2026

Required Skills

• Customer Service
• Sales and Booking Processing
• Negotiation Skills
• Communication
• Interpersonal skills
• Computer Literacy

Nice to Have Skills

• Airline Reservation And Ticketing
• Hotel And Accommodation Booking
• Booking Changes And Cancellations
• Follow-up Techniques
• Time management
• Problem Solving