Sales & Service Engineer
Uniplan Trade International
Published Date: • Lahore, Pakistan (On-Site)
Description
Uniplan Trade International seeks a motivated Sales & Service Engineer with a strong foundation in technical product knowledge and customer relationship management. This role focuses on delivering excellent sales support and service solutions to clients through expert installation, commissioning, and preventive maintenance of products. The ideal candidate will possess a Bachelor of Technology, Bachelor of Science, or Diploma in Electronics, alongside solid technical troubleshooting abilities and clear communication skills. Fresh candidates with up to 2 years of experience are encouraged to apply. This position also involves managing a small team of two members, requiring coordination and leadership to efficiently meet operational goals and client satisfaction. As a Sales & Service Engineer, you will extend technical and consultative support to customers, ensuring all technical needs are accurately assessed and addressed throughout the sales and after-sales process. You will play a pivotal role in driving product adoption by leveraging your expertise in installation and servicing coupled with an understanding of customer environments. By maintaining strong relationships and offering timely preventive maintenance, you ensure minimal downtime and enhance customer loyalty. Managing and guiding your team members is essential to achieve seamless project execution and deliver high-quality service in alignment with Uniplan Trade International’s standards.
Responsibilities
- Provide technical product knowledge and consultative selling support tailored to customer requirements.
- Conduct thorough customer needs assessments to recommend appropriate solutions and services.
- Lead the installation, commissioning, and preventive maintenance of products with precision.
- Troubleshoot and resolve technical issues promptly to ensure minimal service disruption.
- Deliver exceptional after-sales support to maintain customer satisfaction and loyalty.
- Manage and coordinate a team of two members to ensure timely completion of service and installation projects.
- Maintain accurate customer records and interactions using Customer Relationship Management (CRM) systems.
- Communicate effectively with customers to understand their concerns and provide clear technical guidance.
- Collaborate with internal departments to align sales and service efforts with company objectives.
- Monitor inventory and resource availability to support service and installation tasks efficiently.
- Prepare regular reports on service activities, issues resolved, and customer feedback for continuous improvement.
- Keep updated with industry advancements to recommend enhancements or new solutions to customers.
Experience
2 Years
Apply By
Required Skills
- Technical Product Knowledge
- Consultative Selling
- Customer Relationship Management (CRM)
- Technical Troubleshooting
- Installation and commissioning
- Preventive Maintenance
- Customer needs assessment
- After-Sales Support
- Team Management
- Communication Skills