Online Account Setup Property Listing and Hospitality Management Trainer

Description

The trainer will be responsible for instructing staff on all aspects of account setup, including verification and maintenance across multiple rental platforms. They will teach listing management techniques like composing attractive descriptions, uploading quality visuals, and setting rules to enhance booking rates. The role also includes coaching on revenue strategies through pricing adjustments and calendar controls to avoid conflicts. A key part involves guest relations training such as handling bookings, inquiries, check-in and check-out procedures, and addressing concerns or feedback efficiently. Furthermore, the trainer will educate on housekeeping standards, maintenance management, and payments policies. Developing detailed Standard Operating Procedures (SOPs) and delivering effective demonstrations to build team competencies is essential to this role.

Responsibilities

• Create, verify, and manage host and property accounts on platforms including Airbnb and Booking.com.
• Develop and optimize property listings by writing engaging descriptions, uploading high-quality photos, and adding amenities and house rules.
• Implement pricing strategies and manage availability calendars to maximize occupancy and revenue while preventing double bookings.
• Train staff on guest communication, including handling inquiries, managing reservations, coordinating check-in and check-out processes, and resolving complaints.
• Provide comprehensive training on hospitality operations covering housekeeping, maintenance, and apartment readiness to ensure high service standards.
• Explain payment systems, commission structures, platform-specific policies, cancellation rules, and maintain accurate record-keeping.
• Design and deliver effective hands-on training sessions and develop Standard Operating Procedures (SOPs) to enable staff independence.
• Monitor and update team knowledge on evolving platform features and market trends relevant to short-term rentals and hospitality management.
• Assist in improving operational workflows to enhance guest experience and streamline property management tasks.
• Foster a culture of continuous learning and professional development within the hospitality and property management teams.

Experience

4 Years

Apply By

Dec 10, 2026

Required Skills

• booking.com
• Training
• Leadership
• Communication
• Hospitality Operations
• Short-Term Rentals
• Guest Relations
• Housekeeping
• Listing Management
• Airbnb

Nice to Have Skills

• Account management
• Property Management
• Multiple property management
• Customer Service
• Conflict Resolution
• SOP development
• Operational Efficiency