Urdu call center Agents

Description

Urdu Call Center is seeking dedicated Urdu Call Center Agents to join our team in Lahore. This full-time, office-based position is ideal for individuals who are proficient in the Urdu language and possess strong customer service skills. The role involves engaging with customers over the phone to provide effective support and solutions while maintaining a polite and professional demeanor. Candidates from Lahore, including fresh graduates, are encouraged to apply. Excellent verbal communication and active listening skills are essential to succeed in this role. As an Urdu Call Center Agent, you will be responsible for handling customer inquiries, providing information about products and services, addressing customer concerns, and ensuring a positive experience throughout the interaction. This position does not involve team management but requires a collaborative attitude to work effectively within the call center environment. The company values a respectful approach towards customers and expects agents to uphold high standards of professionalism and service quality.

Responsibilities

• Answer incoming calls promptly and professionally in Urdu and English to address customer inquiries.
• Listen actively to understand customer needs and provide accurate information or solutions.
• Maintain a polite and courteous tone while managing calls to ensure customer satisfaction.
• Document customer interactions accurately and update relevant records in the system.
• Handle multiple calls efficiently, managing call flow while minimizing wait times.
• Escalate complex issues to appropriate departments or supervisors as needed.
• Follow company policies and procedures to maintain consistent service delivery.
• Participate in training sessions to improve language proficiency and customer service skills.
• Collaborate with team members to share information and support a positive work environment.
• Meet or exceed daily and weekly performance targets for quality and call handling.

Experience

Fresh

Apply By

Nov 23, 2026

Required Skills

• Urdu Language Proficiency
• English Language Proficiency
• Customer Service
• Verbal Communication
• Active Listening
• Call Handling
• Phone Etiquette

Nice to Have Skills

• Problem Resolution
• Time management
• Computer Literacy