Account Manager

Description

As an Account Manager (PK), you will manage and provide backup support for large enterprise clients in the U.S. to grow and maintain their IT business. You will partner with U.S.-based Account Executives / Field Account Executives and Sales Leadership to provide coverage where needed, meet revenue and margin targets, and coordinate resources to ensure clients receive high-quality fulfillment of their product and service needs. In addition to backup responsibilities, you will also focus on business development within existing accounts.

Responsibilities

What You’ll Do as the Account Manager:

Employees employed in the role of Account Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. The scope, complexity, and nature of responsibilities may vary based on the size, industry, and maturity of the client organization. Account managers may be assigned to either enterprise or mid-market clients, requiring different levels of stakeholder engagement, operational oversight, and strategic planning. Enterprise accounts often involve managing complex organizational structures, multiple decision-makers, and large-scale initiatives, while Mid-Market accounts may require a broader, hands-on approach across a diverse range of business needs. Success in this role requires strong relationship management, adaptability, problem-solving skills, and the ability to effectively manage varying levels of account complexity.

• Manage and provide backup support for large enterprise clients, focusing on business growth and retention within the IT sector.
• Collaborate with sales leadership and field account executives to meet revenue targets and fulfill customer product and service needs.
• Navigate complex multi-regional business operations, including cross-border transactions, import/export coordination, freight management, duties, taxes, and foreign exchange considerations.
• Coordinate end-to-end quote-to-cash processes, ensuring operational excellence and a seamless customer experience through the entire customer lifecycle.
• Support pre-sales customer onboarding by working closely with sales teams during opportunity discovery, solution planning, and transitioning to post-sales engagement.
• Manage customer accounts across multiple regions and business units while balancing varying operational, commercial, and regulatory requirements.
• Identify and mitigate operational risks related to global customer operations through collaboration with cross-functional teams.
• Develop existing client accounts using established sales methodologies, strategic planning, and targeted account development strategies.
• Expand and nurture relationships with key stakeholders, influencers, and decision-makers to provide reliable coverage for diverse clients.
• Work with technical and support teams to sell appropriate IT solutions and services tailored to customer needs.
• Consistently uphold professional values and standards in all internal and external interactions.
• Serve as a backup Account Executive in the regional sales area when required.
• Onboard new clients using digital tools to ensure effective integration and customer adoption.
• Manage communication efforts such as regional event invitations and client outreach to maintain strong customer engagement.
• Promptly follow up on leads to convert marketing qualified leads into sales qualified leads, supporting sales pipeline growth.
• Handle software and hardware renewal opportunities, including cross-selling and upselling efforts with top original equipment manufacturers.
• Coordinate with operations teams to gain additional client support and facilitate staffing alignments between clients and partners.
• Lead Request for Proposal activities for new clients by engaging with OEMs and evaluating product alternatives.
• Maintain an in-depth knowledge of IT products and services, including workplace modernization, cloud solutions, data centers, software, and hardware renewals.
• Utilize CRM systems such as Microsoft Dynamics CRM and Salesforce for strategic pipeline management and client relationship tracking.
• Adapt and thrive in a fast-paced, entrepreneurial environment while maintaining goal orientation and self-motivation.
• Exhibit excellent verbal communication skills, ensuring clear and effective interaction with clients remotely and via phone.

Experience

4 Years

Apply By

Dec 5, 2026

Required Skills

• Relationship Management
• Sales Coordination
• Lead Conversion
• Pipeline management
• Risk Management
• Account Growth Strategy
• Customer Relationship Management
• Negotiation
• Microsoft Office
• Account management
• Sales Experience
• Solution Sales
• CRM Systems
• Communication Skills
• Business Development
• Strategic Planning
• Customer Service

Nice to Have Skills

• Freight management
• Cross-Border Transactions
• Import/Export Coordination
• Salesforce
• Microsoft Dynamics CRM
• Data Centers
• hardware renewals
• Software Renewals
• Cloud Solutions