Account Manager Public Sector

Description

As Account Manager Public Sector, you will manage and provide backup with large enterprise-size clients in the U.S. to grow and maintain their IT business with multinational leading software houses. You will be a partner with a US-based account executive / field account executive and sales leadership to provide coverage where needed to meet revenue and margin targets while coordinating resources to ensure our clients receive high-quality fulfillment of their products and services' needs. In addition to backup responsibilities, you will also provide business development for existing accounts.

Responsibilities

What you’ll do as the Account Manager Public Sector:

• Employees employed in the role of Account Manager Public Sector shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. The scope, complexity, and nature of responsibilities will vary based on the size, structure, and maturity of the public sector client. Account Managers supporting large enterprise-level government agencies or public institutions may be responsible for managing multiple departments, complex procurement processes, regulatory requirements, and large-scale strategic initiatives. Those supporting smaller organizations may focus on a broader mix of relationship management, operational support, and account development activities. Success in this role requires strong stakeholder management, adaptability, and the ability to effectively navigate diverse organizational environments.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Navigate complex multi-regional business requirements, including cross-border transactions, import/export considerations, freight management, duties, taxes, foreign exchange factors, and other region-specific operational requirements.
• Coordinate and support end-to-end quote-to-cash processes, ensuring timely execution, operational excellence, and a seamless customer experience throughout the customer lifecycle.
• Partner with internal stakeholders to facilitate inventory movement and fulfillment activities, including import/export coordination, inter-warehouse transfers, inter-entity transactions, and product availability planning to meet customer and business requirements.
• Support pre-sales customer onboarding activities by collaborating with sales teams during opportunity discovery, solution planning, and transition to post-sales engagement, ensuring customers are successfully positioned for adoption and long-term success.
• Manage customer engagements across multiple regions and business units, balancing varying operational, commercial, and regulatory requirements while maintaining alignment to customer objectives and business priorities.
• Proactively identify and mitigate operational risks associated with global customer operations, coordinating with cross-functional teams to ensure continuity, compliance, and customer satisfaction.
• Proactively developing existing clients by applying Multinational leading software house’s sales methodology, strategically planning, and executing development strategies.
• Providing coverage for a variety of clients, depending on need, by expanding and nurturing relationships with key Client stakeholders, influencers, and decision makers.
• Collaborating with key technical and support resources to sell solutions and services to customers.
• Maintaining Multinational leading software house’s visions and values in all external and internal interactions.
• Consistently providing exemplary service to all assigned Clients and backup assignments.
• Serve as backup Account Executive in the designated sales region.
• Onboarding new clients in the designated sales region via digital tools.
• Send regional Event initiations and client warmings.
• Same day Lead follow ups to convert MQLs into SQLs.
• Regional SW/HW renewal Cross-Sell and Upsell (Sub 100K renewals). Follow up and track below top 20 OEM.
• Coordinate with PK Operations for any burst help needed.
• Staffing opportunity coordination between Client and Partner.

• RFP activities for Net New Clients in the region (OEM Engagement, Product alternatives etc.).

  What will you bring to the team:

• Bachelor’s degree in business, Management, Sales, Marketing, Computer Science, Information Technology, Cybersecurity or other related field are beneficial and are encouraged to apply.
• Practice strategic relationship management for each client and prospect at every level to become a proactive and trusted partner and establish Multinational leading software house as an extension of the client’s IT department.
• Be a partner to your clients to help them digitize, reduce their costs, and increase customer satisfaction.
• Sales Cadence; consistency in sales cadence including customer interaction / communication, account plans, selling solutions, customer growth.
• Business Relationships: confident and able to establish strong relationships with key vendors and partners to support selling.
• Embrace using a CRM System for strategic pipeline management.
• Demonstrated ability to work in a dynamic, entrepreneurial, fast-paced environment.
• Self-motivated, goal orientated, and a strong ability to learn.

• Excellent verbal communication skills and the ability to communicate effectively on the phone.

  Preferred Requirements:

• Minimum of 4-6 years’ sales experience within IT Industry.
• Candidates will possess excellent oral and written communication skills, ability to interact well with groups, a strong customer service orientation, and the ability to manage multiple tasks with little supervision.
• 3-5 years’ experience in a solution sales position managing large Enterprise accounts in an inside or remote selling environment.
• Experience in dealing with multiple lines of business and the ability to navigate to new decision makers every day.
• IT Industry experience – specifically selling in any/all the following solutions.
• Products, Solutions, and Services:
• Core IT products and solutions including workplace modernization.
• Software and Cloud.
• Advanced Technology products including data centers.
• Software and Hardware Renewals.
• Working knowledge of all Microsoft suite applications.
• Previous experience with CRM such as Microsoft CRM or Salesforce.

Experience

4 Years

Apply By

Dec 5, 2026

Required Skills

• Sales Cadence
• Negotiation
• Account Planning
• Customer Onboarding
• Strategic Relationship Management
• IT Industry Experience
• Sales Pipeline Management
• Stakeholder Management
• Business Development
• Account management
• Sales Methodology
• Business Relationships
• Sales Experience
• Microsoft Suite
• Solution Sales
• Customer Service Orientation
• Communication Skills
• CRM System

Nice to Have Skills

• Time management
• Cross-functional collaboration
• Risk Management
• Problem Solving
• Lead Generation
• Regulatory Compliance
• Freight management
• Import/Export Coordination
• Workplace Modernization
• Data Centers
• hardware renewals
• Software Renewals
• Cloud Solutions
• Salesforce
• Microsoft CRM