Administrator, Service Now - E3
US Based Company for IT Services
PKR 500,000 • Published Date: • Pakistan (Hybrid)
Description
The ServiceNow Administrator will be a key member of the digital transformation team. We are looking for individuals who want to grow professionally and make an impact on business transformation.
The digital transformation of an organization is more than a technology initiative. It is about successfully addressing business operating models, people, processes, and enabling digital and AI platforms. The Administrator will be responsible for the organization's instances of ServiceNow, working with stakeholders to design and build solutions that augment their planning intelligence. As a member of the Digital Transformation Team, you will understand the most pressing business performance challenges and be committed to helping solve complex challenges in the distributed value chain that is prevalent today.
Responsibilities
What you will do as the ServiceNow Administrator:
Employees employed in the role of ServiceNow Administrator shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
- Configuring and administering ServiceNow applications, modules, and workflows to meet the organization's business needs.
- Developing and maintaining ServiceNow modules, such as Case Management, Incident Management, Problem Management, Change Management, and Service Catalog.
- Collaborating with stakeholders to gather requirements and design, develop, test, and implement ServiceNow solutions.
- Creating and maintaining ServiceNow reports, dashboards, and analytics to support business decisions and operations.
- Ensuring ServiceNow integrations with other systems are configured and functioning correctly.
- Conducting ServiceNow user training and providing ongoing support to end-users.
- Troubleshooting and resolving ServiceNow technical issues and system errors.
- Managing ServiceNow security, access controls, and permissions.
- Monitoring and optimizing ServiceNow performance, availability, and capacity.
- Automating processes by designing business rules and/or flows.
- Implementing and testing solutions.
- Supporting business transition and helping to establish change.
- Providing updates at status meetings.
- Supporting the creation of business case material, training, and internal product evangelization.
- Supporting clients in the USA and maintaining availability to interact with these colleagues.
What you will bring to the team:
You are a dynamic, multifaceted individual who has a background in ServiceNow administration, ideally across multiple instances, who can generate and support documentation, software development life cycle, and has a strong ability to communicate with both internal clients as well as external, revenue-yielding clients. You have a bias for action. You also have a keen interest and understanding of the value of ServiceNow and how the toolset is positioned to remove friction from an organization's interactions.
You possess intellectual curiosity, out-of-the-box thinking, strong problem-solving skills, excellent communication skills, and the ability to work/influence across multiple stakeholder groups.
You Possess:
- The ability to absorb new concepts and applications quickly.
- Excellent communication skills and a positive attitude.
- Good listening skills, ability to ask questions and probe to uncover issues.
- The ability to understand the impact of technical changes and to articulate high-level technical solutions to address business problems.
- Eagerness to discover and learn utilizing Now Learning resources.
- A good understanding of business processes.
- The proven ability to work independently and as a team member.
- Experience building strong relationships across stakeholder groups with the ability to effectively influence and communicate across various business groups at senior levels.
- High level of energy and personal drive.
EDUCATION/CERTIFICATION:
- Degree in Computer Science, Engineering, or a similar relevant field.
- Outstanding communication and presentation skills.
- Excellent organizational and time management skills.
- Knowledge of Agile processes and principles. SDLC (Software Development Life Cycle) experience is a plus.
- Sharp analytical and problem-solving skills.
- Attention to detail.
- Preferably 3–4 years of experience.
Benefits
The organization offers life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with company policy. Employees also enjoy additional perks such as complimentary meals and access to an in-house gym.
Equal Employment Opportunity
The organization is committed to fostering an inclusive and diverse workplace where every team member is valued and supported. It is an equal opportunity employer and remains dedicated to maintaining a workplace free from discrimination of any kind.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Experience
3 Years
Apply By
Required Skills
- ServiceNow modules
- IT Service Management
- Workflow Management
- Technical Troubleshooting
- System Performance Monitoring
- Change Management
- ServiceNow Administration
- Business rules automation
- Permissions
- Access Controls
- ServiceNow security
- ServiceNow user training
- ServiceNow integrations
- ServiceNow analytics
- ServiceNow dashboards
- ServiceNow Reports
- Service catalog
- Change Management
- Problem management
- Incident Management
Nice to Have Skills
- User Support and Training
- Now Learning
- Time management
- Organizational Skills
- Presentation Skills
- Analytical Skills
- Problem-solving
- Stakeholder Communication
- Software Development Life Cycle
- SDLC
- Agile Processes