Billing Specialist
US Based Company for IT Services
PKR 170,000 • Published Date: • Pakistan (Hybrid)
Description
The Billing Specialist ensures the seamless execution of service billing processes, contributing to financial accuracy, customer satisfaction, and operational efficiency. This role oversees the creation and distribution of service invoices, reconciles consumption against billing, and resolves billing issues, discrepancies, and disputes.
The Billing Specialist works closely with Finance, Operations, internal Multinational Software House stakeholders, and manufacturer partners to support the automated flow of subscriptions, orders, billing, and pricing. The role requires a blend of technical understanding of services, strong analytical capabilities, excellent customer service skills, and independent judgment.
Responsibilities
1. Invoicing and Account Changes
- Oversee the creation and distribution of invoices for services based on customer usage, subscription plans, and contracts.
- Track and process changes to customer accounts, such as upgrades, downgrades, or cancellations, and ensure billing reflects these adjustments.
2. Reconciliation and Reporting
- Generate detailed consumption reports and compare them against billing statements to ensure consistency.
- Perform weekly, monthly, and ad hoc reconciliation reporting.
- Provide detailed and relevant feedback to leadership.
3. Issue and Dispute Resolution
- Investigate and resolve billing issues, discrepancies, or disputes raised by customers.
- Work closely with Finance and Operations to identify, troubleshoot, and rectify errors in the billing process.
- Manage escalations in a professional manner.
4. Stakeholder and Partner Coordination
- Coordinate with internal Multinational Software House stakeholders on the automated flow of subscriptions, orders, billing, and pricing.
- Coordinate with manufacturer partners to ensure operational and technical readiness in the Multinational Software House platform.
5. Customer Support
- Support customers with billing inquiries and explain charges related to services.
- Ensure a high level of customer satisfaction by resolving issues promptly and effectively.
6. Process and Documentation
- Implement, develop, and maintain operational processes to drive program success.
- Maintain documentation of billing records, invoices, adjustments, and customer communications.
- Manage recurring tasks and maintain documented processes.
Minimum Qualifications Education
- Bachelor’s degree required.
Experience
- Partner invoicing experience, including subscription order processing and SaaS application order processing.
- Experience with weekly, monthly, and ad hoc reconciliation reporting.
- Ability to communicate professionally and clearly across all channels, including Teams, email, and phone.
Preferred Qualifications
- Finance or accounting experience.
- Experience with Dynamics AX and CRM.
Knowledge, Skills, and AbilitiesBilling and Financial Acumen
- Subscription and usage-based billing
- Consumption-to-billing reconciliation
- Account change processing
Communication and Customer Service
- Strong written and verbal communication
- Professional escalation management
- Customer billing support
Technical and Analytical Skills
- Reconciliation and reporting
- Recurring task and process management
- Dynamics AX, CRM, and Microsoft Excel
Core Competencies
- Attention to Detail
- Accuracy
- Customer Focus
- Accountability
- Problem Solving
- Collaboration
- Organization
- Professionalism
- Continuous Improvement
- Communication
Success Measures
Success in this role will be demonstrated through:
- Accurate and timely service invoicing.
- Consistent alignment between consumption reports and billing statements.
- Timely resolution of billing issues, discrepancies, and disputes.
- Complete and current billing records and documentation.
- High customer satisfaction with billing support.
- Reliable weekly, monthly, and ad hoc reconciliation reporting.
Experience
2 Years
Apply By
Required Skills
- Subscription order processing
- CRM
- Dynamics AX
- process management
- Reconciliation and Reporting
- Customer billing support
- Escalation Management
- Customer Service
- account change processing
- consumption-to-billing reconciliation
- Billing
- Reconciliation Reporting
- SaaS order processing
- partner invoicing
- Communication
Nice to Have Skills
- Customer focus
- Accountability
- Collaboration
- Continuous Improvement
- Professionalism
- Organization
- Problem Solving
- Attention to detail
- Microsoft Excel
- Accounting
- Finance