Business Operations Opportunity Team Lead
US Based Company for IT Services
PKR 1,120,000 • Published Date: • Pakistan (Hybrid)
Description
The Business Operations, Opportunity Team Lead plays a critical role in supporting the delivery of global services projects within the EMEA region. This role oversees an active portfolio of projects, strengthens governance frameworks, maintains live project and portfolio dashboards, and defines methodologies for risk management, change control, and quality assurance.
The Opportunity Team Lead works closely with the Head of Operations and other team leads to ensure governance, standards, and successful execution of projects and services. As an integral role within a growing function, the position will also manage junior staff as the EMEA business expands, and help Multinational Software House grow its services footprint across the region.
Responsibilities
1. Portfolio Oversight
- Oversee an active portfolio of projects, working closely with project and portfolio managers to ensure successful project and service delivery.
- Manage the onboarding and offboarding of projects and services.
- Oversee resource utilization and identify gaps and issues in advance.
2. Governance and Methodology
- Proactively review and improve existing governance frameworks.
- Define and implement methodologies and processes for risk management, change control, and quality assurance.
3. Reporting and Dashboards
- Improve and maintain live project and portfolio dashboards for accurate, up-to-date reporting.
4. Continuous Improvement
- Maintain and update a continuous improvement plan aligned with wider department initiatives.
5. People Development
- Support the onboarding and development of new PM and PMO staff.
- Manage junior staff as the EMEA business expands.
6. Business Growth
- Help Multinational Software House grow within the services space by increasing its footprint across EMEA.
Minimum Qualifications Education
- Bachelor’s degree or equivalent experience.
Experience
- Minimum of 5 years of experience leading PMO initiatives.
- Proven experience in project governance roles.
- Strong knowledge of quality control and assurance methodologies and practices.
- Familiarity with standard project management frameworks.
- Demonstrable experience in process improvement to support a growing organization.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Ability to work European business hours.
Preferred Qualifications
- 2 years of experience working for a global organization.
- 2 years of experience in a project delivery role (Project Manager or Project Coordinator).
- Understanding of IT services and field services.
- Previous experience managing small teams.
Knowledge, Skills, and Abilities Governance and Operations
- Project governance frameworks
- Risk management, change control, and quality assurance
- Resource utilization management
Business Acumen
- Strong understanding of finance fundamentals
- Portfolio onboarding and offboarding
- Process improvement for growing organizations
Technical and Analytical Skills
- Managing data and adopting new toolsets
- Live dashboard and portfolio reporting
- Microsoft Office applications
Core Competencies
- Leadership
- Governance Discipline
- Attention to Detail
- Accountability
- Self-Motivation
- Adaptability
- Collaboration
- Business Acumen
- Continuous Improvement
- Communication
Success Measures
Success in this role will be demonstrated through:
- Successful delivery across the EMEA project portfolio.
- Strengthened governance frameworks and consistent process adherence.
- Accurate, live project and portfolio dashboards.
- Proactive identification of resource gaps and issues.
- Effective onboarding and development of PM and PMO staff.
- Growth of the Multinational Software House services footprint across EMEA.
Experience
5 Years
Apply By
Required Skills
- Resource Utilization
- Continuous Improvement
- Business Acumen
- Collaboration
- Communication
- Leadership
- Governance Discipline
- Attention to detail
- Accountability
- Project Governance
- DASHBOARD REPORTING
- Project Management Frameworks
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Process Improvement
- Portfolio Management
- Quality Assurance
- Change Control
- Risk Management
Nice to Have Skills
- Self-motivation
- Adaptability
- Team Management
- Field Services
- IT Services
- Project Delivery
- global organization experience