Client Success Manager 1

Description

For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Multinational leading software house resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid & solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.

Responsibilities

What you’ll do as the Client Success Manager:

Employees employed in the role of client success manager shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Order Fulfillment—Process orders and quotes in a timely and accurate manner

• Create quotes and orders flawlessly.

• Meet or exceed customer/contract SLAs on quote delivery

• Meet or exceed customer/contract SLAs on order placement

• Continuously monitor open orders and expedite where needed

• Provide comprehensive and timely communication to customers and sales

• Relationship Building—Develop solid relationships with customers.

• Interact with customers on a daily basis.

• Establish relationships with multiple people in multiple departments

• Constantly communicate outstanding orders, constraints, and alternatives.

• Coordinate and encourage team member interactions with accounts

• Customer Service – Provide for Customer operational and reporting needs.

• Provide proactive action to provide 5-star service.

• Have a complete understanding of the service catalog

• Be the first and primary line of contact on all customer issues and concerns

• Engage Sales to coordinate communication of service and needs.

• Ensure that timely and impactful reporting is provided to the customer

• Sourcing – Process, coordinate and manage off catalog customer requests.

• Ensure custom catalog maintenance.

• Process project worksheets for inventory allocations

• Monitor and coordinate inventory management activities. (Hardware)

• Monitor and provide support activities on Customer contracts (Software)

• Project Management – Conduct account planning and coordination of needs.

• Actively participate in pipeline growth and maintenance activities

• Uncover future needs through constant value driven interactions.

• Understand account dynamics and look for ways to increase profitability

• Understand automation capabilities and look for opportunities to provide those services to customers.

• Coordinate with PMO or Enterprise Operations on new customer roll outs

• What you will bring to the team:

• Experience in Enterprise level sales

• Strong customer service skills and commitment to meet or exceed customer requirements

• Excellent organization skills and process expertise

• Ability to work in a fast-paced environment and meet aggressive deadlines

• Excellent verbal and written communication skills

• Ability to negotiate, influence, and persuade

• Analytical with excellent problem-solving skill

• Ability to work with little or no supervision

Experience

2 Years

Apply By

Dec 5, 2026

Required Skills

• quote creation
• Independent Work
• Analytical Skills
• Persuasion
• Influence
• Negotiation
• Problem-solving
• Organization Skills
• Communication
• Relationship Building
• Customer Service
• Order fulfillment

Nice to Have Skills

• Project Management
• Pipeline Growth
• Account Planning
• Inventory Management
• Contract Management
• Reporting
• Customer Relationship Management
• Time management
• Stakeholder Management