Director, Global Service Operations and Project Delivery

Description

Position Overview:

The Director, Global Service Operations and Project Delivery, is responsible for leading and optimizing all operational functions that support the delivery of Services globally. This role oversees Project Management, Global Warehouse Operations, Lifecycle Services, Service Billing, Reporting & Analytics, and Partner Governance. The Director will ensure operational excellence, drive process standardization, and enable scalable, high-quality service delivery across regions.

Responsibilities

Operational Leadership

• Provide strategic and operational leadership across Service Operations, including Project Management, Warehouse Operations, Lifecycle Services, Global Partner operations and Service Billing.

• Develop and implement standardized processes, tools, and best practices to ensure consistent global service delivery.

• Partner closely with Service Delivery, Finance, Supply Chain, Engineering, and Sales to align operational priorities with business goals.

• Oversee models that estimate program costs, assess resource requirements, forecast expenses, and quantify the expected return on investment from proposed initiatives.

Project Management Oversight

• Lead a team of project managers responsible for service implementations, customer programs, and cross-functional initiatives.

• Responsible for Projects related Order fulfillment and Management

• Drive process improvement and standards development – Including but not limited to Projects Inventory Management

• Establish project governance frameworks, ensuring predictable execution, on-time delivery, and high customer satisfaction.

• Owning Field and Lifecycle Services portfolio strategy, PMO governance, organizational performance, financial accountability, and executive decision-making across multiple programs and regions.

Warehouse & Logistics Operations

• Oversee warehouse operations supporting service parts, inventory management, logistics coordination, and field enablement.

• Drive improvements in efficiency, accuracy, turnaround time, and cost management.

Lifecycle Services Management

• Manage lifecycle services programs including staging, maintenance services, asset lifecycle tracking and disposition.

• Ensure seamless coordination between internal teams and partners for end-to-end lifecycle service delivery.

Service Billing & Financial Accuracy

• Lead the service billing function to ensure accurate, timely, and compliant invoicing.

• Work with Finance to improve billing processes, reduce leakage, and strengthen revenue assurance mechanisms.

Reporting, Metrics & Dashboards

• Develop and manage KPIs, dashboards, and operational reporting to monitor performance, identify trends, and drive decision-making.

• Own operational reviews, Board-level reporting inputs, and continuous improvement metrics.

Global Coverage & Partner Management

• Ensure global support readiness through effective coordination with regional teams and key service partners.

• Establish governance frameworks for partner performance, contract compliance, operational alignment, and escalations.

Strategic Initiatives & Continuous Improvement

• Identify opportunities to enhance efficiency, automation, and customer experience.

• Lead cross-functional initiatives aimed at scaling service operations and supporting business growth.

• Drive adoption of tools, technology, and digital capabilities that improve service operations.

What you will bring to the team:

Qualifications

• Bachelor’s degree in Business, Operations, Supply Chain, Engineering, or related field; MBA preferred.

• 10+ years of experience in Service Operations, Program/Project Management, Supply Chain, or related operational leadership roles.

• Demonstrated experience leading global teams and managing service partners.

• Strong understanding of end-to-end service delivery processes, operational governance, and financial controls.

• Proven ability to design and analyze KPIs, dashboards, and data-driven insights.

• Excellent leadership, communication, and stakeholder management skills.

• Ability to work in a fast-paced, matrixed environment with global span of control.

Competencies

• Operational Excellence – Builds scalable processes and drives continuous improvement.

• Strategic Leadership – Translates strategy into actionable operational plans.

• Cross-Functional Collaboration – Works seamlessly across functions and regions.

• Analytical Mindset – Uses data to drive decisions and improvements.

• Customer Focus – Ensures operational strategies support customer expectations.

• Change Management – Leads teams through transformation and growth.

Experience

10 Years

Apply By

Dec 5, 2026

Required Skills

• Project Management
• Compliance Management
• Service Billing Accuracy
• Performance Reporting
• Service Operations
• Partner Management
• Global Team Leadership
• Analytical mindset
• Customer focus
• Change Management
• Cross-functional collaboration
• Stakeholder Management
• Dashboard Management
• KPI Design
• Financial Controls
• Process Standardization
• Operational Leadership
• Supply Chain

Nice to Have Skills

• Vendor Governance
• Customer Service Management
• Operational Budgeting
• Revenue Assurance
• Logistics Coordination
• Program Management
• Digital Capabilities
• Automation
• Strategic Leadership
• Data-Driven Insights
• Operational Governance
• Continuous Improvement
• MBA